The world’s top performing Viva Engage networks and communities
For the second consecutive year, Australian health insurer Medibank has taken out the title of the world’s top performing Viva Engage network.
When you learn how Medibank ingrains Viva Engage into every part of its employee communications, you won’t be surprised it’s ranked No.1 globally in SWOOP Analytics’ 2025/26 Viva Engage benchmarking study.
Medibank shared an example of a multi-million-dollar mental health initiative that aims to improve access, innovation and prevention for its customers, as well as ensuring the commitment was mirrored internally for Medibank employees by creating opportunities for conversation and connection, both in person and via internal communication channels like Viva Engage.
The $50 million campaign started with the CEO first informing employees on Viva Engage. Open, honest and engaging communications followed via live streamed events and written content on Viva Engage, the intranet and via email.
The campaign culminated with enterprise-wide events for employees in the lead up to a national event. The full circle of the campaign was complete when employees shared their heartfelt stories about the impact of the campaign on Viva Engage.
You can read more about Medibank’s mental health campaign in this case study, or watch Cat Owen explain in detail in her inspiring Viva Engage Festival presentation.
A television advertisement about Medibank’s Family Roast game, which was part of a $50 million mental health initiative.
In second place across SWOOP Analytics’ global benchmarking of almost 17 million Viva Engage interactions, from almost three million employees worldwide across 73 organisations and 5,758 Viva Engage communities, was another familiar name on the podium – Westpac New Zealand.
The bank has consistently ranked in the top three organisations in SWOOP Analytics’ annual benchmarking analysis over the past six years.
In third place globally is British telecommunications company Arqiva, followed by fellow Brit AllPoints Fibre Networks in No.4, Canadian Partnership Against Cancer coming in at No.5, real estate management consulting and managed services firm RealFoundations at No.6, multinational bank ANZ at No.8, South Australian member organisation RAA coming in at No.9, and global publisher Wiley rounding out the top 10.
We are fortunate to be able to share many of these organisation’s stories in detail in case studies in SWOOP Analytics’ 2025/26 Viva Engage Benchmarking Report.
These top performing enterprise rankings take into account every Viva Engage community across the entire network – the high performers and the low performing communities.
The 2025/26 Viva Engage collaboration champions for each global region are:
APAC
Medibank – Australian health insurer
Westpac New Zealand – Bank
ANZ – Multinational bank
EMEA
Arqiva – British telecommunications company
AllPoints Fibre Networks – UK full-fibre network wholesaler
PHS – Global specialist waste management
Americas
Canadian Partnership Against Cancer – Canadian not for profit
RealFoundations – Real estate management consulting and managed services firm
Wiley – Global publishing company
How do we rank each organisation and community?
As part of SWOOP Analytics’ annual benchmarking of Viva Engage, we rank every organisation involved in our study based on the performance of its entire enterprise network. This analysis takes into account every Viva Engage community across the network – the high performers and the low performing communities.
For example, an organisation with some incredibly high performing communities could be dragged down in our overall enterprise rankings if there is poor governance in place and inactive communities are being included in that organisation’s analysis.
We also did a deep-dive analysis into 5,758 active Viva Engage communities across the 73 organisations benchmarked this year.
These communities had regular activity throughout the six-month period assessed – posts, replies, comments and reactions. We then looked at the “regularly active” communities – those that had, on average, at least one interaction every workday for the six-month period analysed.
We analysed these communities on measures of two-way relationships, connections between members, sentiment analysis of conversations, growth in activity, consistent activity and more to identify the top “thriving” communities. We also added a dimension to assess whether a community is thriving (or not). The key thriving measures relate to sentiment, growth and consistent activity. Surprisingly, it was this last factor of consistent activity that proved to be the hardest to meet.
We set the bar of at least one activity each working day, on average. The below diagram shows the SWOOP Analytics measures used and the weightings given to each measure.
We approached the top ranked organisations, and below we list the names of the organisations with these top performing communities, ranked in order based on SWOOP Analytics’ measures. We want to recognise these top performing Viva Engage communities (many from within the same organisation), all of whom ranked in the top 2% of the 5,758 communities benchmarked.
The 2025/26 Viva Engage community champions
Department of Customer Service
NSW state government
You might be surprised when you learn this community is all about insurance and government regulation, but you’ll also see how it checks all the boxes for an engaged, active and thriving community in our case study.
Schneider Electric
Multinational digital transformation of energy management and automation company
When Schneider Electric revamped a Viva Engage community spanning multiple countries and thousands of employees, it went back to basics to learn what people wanted, then tapped into the data from SWOOP Analytics to guide decisions.
The result? A 20% increase in employee engagement across the platform. Read the case study to learn more.
ANZ
Multinational bank
ANZ boasted an impressive 10 communities in the top 45 of the 5758 communities benchmarked.
Boehringer Ingelheim
Global pharmaceutical company
Medibank
Australian health insurer
This top ranked Medibank community connects more than 80 stores scattered across one of the largest countries on the planet, connecting frontline team members who are the public face of the health insurer. Medibank Retail’s Viva Engage community, named Medibank Community, ranked No.6 in the world in SWOOP Analytics’ 2025/26 Viva Engage benchmarking analysis. It connects all 400 frontline team members at Australia’s largest private health insurer, along with another 300 or so Medibank employees and executives who want to feel connected to the frontline of the business. Primarily, the Medibank Community is used for daily updates across all stores, for recognition of employees’ tenure, celebrating business successes, and for health and wellbeing initiatives like RUOK Day. Learn more about this exceptional community.
Australia Post
Australia’s national postal service
Fonterra
Global dairy co-operative
Fonterra’s top ranked community brings together people from the entire Oceania region, from frontline workers to finance heads. It’s a community of connection that crosses geographical and departmental divides. This community is primarily used for corporate communications, to celebrate success, and to recognise colleagues. It’s a chance for people to learn about their colleagues, as well as consume official communications.
Comcast
Multinational telecommunications and media conglomerate
Air Canada
Canada’s largest airline and the country’s flag carrier
The NRMA
Australia’s largest member organisation
Wiley
Global publishing company
Progressive
American insurance company
The Home Depot
American multinational home improvement retail corporation
Blue Cross and Blue Shield of North Carolina
American health insurer
Congratulations to all our 2025/265 Viva Engage champions!
If you’d like to see your organisation and/or community in next year’s list of winners, please join our 2026/27 Viva Engage benchmarking study.
