Q&A Panel (All AMER speakers)
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AMER Panel Q&A — Key Points (fast read)
Should contingent/contract workers be allowed on Viva Engage?
Siemens Energy: Yes — if they’re in the Microsoft tenant (.ext users).
Eli Lilly: No — content can be sensitive; Engage is internal-only.
Nuveen: Yes — contractors are part of the community.
Takeaway: It depends on risk, access and culture. If contractors are in your Azure environment and covered by policy, many organisations include them. If content is highly sensitive, keep Engage “family only.”
Freedom of speech vs moderation — do you delete posts?
Nuveen: Post deletions are extremely rare. Prefer muting certain threads over removing posts.
Siemens Energy: Use “call-in, not call-out.” DM first, clarify intent, de-escalate privately.
General: Treat Viva Engage like a town hall: your name + face = accountability.
Takeaway: You don’t need to delete posts often. Use good moderation, private clarification and policy boundaries instead of heavy-handed removal.
“Seen by” numbers feel squishy — does it matter?
Eli Lilly: “Seen” is easy to inflate. Focus on responses, clarity, and problem-solving.
Nuveen: Track “Seen by” as a percentage of your audience and build a baseline.
General: Pair “Seen by” with reach + engagement to understand actual impact.
Takeaway: Don’t chase big numbers — chase useful interactions. “Seen by” is only meaningful when paired with replies, reactions and reach.
Who can post in All Company?
Nuveen: All Company = open. Business communities = restricted.
Siemens Energy: All Company (“Team Purple”) = restricted for critical news. Siemens Energy News = open.
Eli Lilly: All Company & Team Lilly = open to post, but announcements are restricted.
Takeaway: Choose whether All Company is your front page (restricted) or your town square (open). If restricted, give people another open space to express themselves.
Announcements & information overload — how do you control it?
Siemens Energy: Research-based personas + strict editorial calendar + hard caps.
Nuveen: Limit announcements to key leaders; coach teams to batch news.
General: Over-announcing = chaos. Scheduling = sanity.
Takeaway: Run your comms like air-traffic control. Cap announcements, batch updates, and coordinate across channels to reduce noise.
Meet the speaker:
Dan Mulcahey
Nuveen
Carla Guest
Siemens Energy
Ray Gonzales
Eli Lilly and Company
