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Why I’m joining SWOOP: The Urgent Need to Measure Collaboration Effectiveness
Customer Success Guest User Customer Success Guest User

Why I’m joining SWOOP: The Urgent Need to Measure Collaboration Effectiveness

For the past 15 years, I have been helping organizations around the world implement, grow and measure collaboration and knowledge management tools. From my days as one of the first enterprise Community Managers in Australia at financial services company AMP, to my most recent experience rolling out a global sales knowledge management community at American Express, the goals and objectives for enterprise collaboration and social networks remain largely the same as they were.

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Social Learning is more than just Yammer
Yammer, Thought Leadership, Customer Success Laurence Lock Lee Yammer, Thought Leadership, Customer Success Laurence Lock Lee

Social Learning is more than just Yammer

We often have mistaken cultural beliefs that all learning happens formally. Many still have a mindset where learning means classroom. Some executives and HR leaders have the same mindset – train to change. But this is shortsighted and costly. Driving new skills and behavior change through Yammer is relatively easy and effective. 

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SWOOP is ISO27001 certified
Customer Success Sharon Dawson Customer Success Sharon Dawson

SWOOP is ISO27001 certified

At SWOOP Analytics we take security very seriously. We’ve been working hard over the past year to ensure our customers’ data is protected to the world’s highest standards. We’re proud to tell you SWOOP Analytics has achieved ISO 27001 certification this week.

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SWOOP Chat NYC – Why we do what we do
SWOOP Chat, Customer Success Sharon Dawson SWOOP Chat, Customer Success Sharon Dawson

SWOOP Chat NYC – Why we do what we do

I left SWOOP Chat New York with a clear focus on why we, in the world of the Enterprise Social Networks, do what we do. Ultimately, we do it to give whomever we’re aiming to serve, whether it’s a customer, a community, a vulnerable child, the best and most efficient service while providing them, and those helping them, with the correct and the best information.

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