Overwhelmed with the amount of documentation and conversation in Microsoft Teams chat, teams at New Zealand Trade and Enterprise made the conscious decision to create Microsoft Teams channels to centralise their work.

We love to share case studies showcasing best practice so you can learn from the best. Let’s face it, best practice starts with better practice and it’s arguably just as important to show how better practice is the first step to achieving best practice.

At Westpac New Zealand there has been a deliberate move away from traditional communication channels, like the intranet, to Viva Engage, where employees can engage in the content.

This has resulted in huge engagement numbers across Viva Engage and even measurable ROI on a home loan campaign.

CEO Emma Harrington admits she was nervous, and maybe even a little anxious, when she first started to share her thoughts, ask questions and open herself up on The NRMA’s Viva Engage network.

Fast forward four years and posting, listening and joining conversations on Viva Engage is the least pressured and most fun part of Emma’s job!