Customer Stories

Learn how leading organisations are using SWOOP Analytics® to drive business value and engagement with their Microsoft 365, Microsoft Teams, Viva Engage and SharePoint intranet networks.

Viva Engage, Employee Engagement Sharon Dawson Viva Engage, Employee Engagement Sharon Dawson

NSW Department of Customer Service - The perfect Viva Engage community checklist

The Viva Engage community identified by SWOOP Analytics as the best in the world for 2025/26 is a textbook example of best practices.

It’s led by an engaging, authentic chief executive. People are asking questions and receiving answers. It’s a safe space for people to share their ideas and opinions. And they use data from SWOOP Analytics to monitor engagement and ensure messaging is reaching the right people.

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