At Westpac New Zealand there has been a deliberate move away from traditional communication channels, like the intranet, to Viva Engage, where employees can engage in the content.

This has resulted in huge engagement numbers across Viva Engage and even measurable ROI on a home loan campaign.

If you’ve ever wondered about the business value of Yammer, RACQ can provide you with hundreds of examples where its employees have used the enterprise social network to solve problems to deliver a better service to its 1.7 million members.

And it has the data to prove it.

When a KLM pilot noticed he was carrying a full load of water on a plane only half filled with passengers due to COVID-19 restrictions, he posted on Yammer to ask if there was glitch. Sure enough, there was. The situation was addressed immediately, saving the airline money by reducing fuel and helping the environment.