How to ask questions that create connections and impact for leaders
Interview with Oscar Trimboli
Leaders asking questions on Enterprise Social Networks increases engagement with employees by a factor of 10 times more than making announcements.
This creates high performing organisations as employees speak up more often about the issues impacting their productivity and increasing customer satisfaction.
In this video we explore the fears leaders face when asking questions, the cost of NOT asking questions and how to ask the right questions to keep employees engaged and connected.
In this accompanying whitepaper, we provide a simple, actionable question framework for leaders to ask ‘What’ and ‘How’ questions rather than ‘Why’ questions.
During a time of crisis like we’re experiencing with the COVID-19 pandemic, it’s even more important for employees to feel connected – to their colleagues, managers and leaders.
Distinguished Fellow & Lecturer on Law at Harvard Law School, acclaimed author, researcher, consultant and collaboration expert Dr Heidi Gardner joins SWOOP Analytics to do a deep dive into the ROI on collaboration.
Rishi Nicolai, Digital Culture and Change Specialist at Microsoft speaks about MOCA and the importance of behavioural change for effective collaboration.
ANZ Bank shares its experience using Microsoft Teams and Yammer to keep employees connected and collaborating during the COVID-19 pandemic. ANZ explains how data from SWOOP Analytics has increased engagement from executive leaders on Yammer, allowing leaders to build genuine relationships and trust across the organisation.
We give you a brief overview of the findings from our world first benchmarking of Microsoft Teams, share with you worst practices in Teams, show you what a high performing team looks like and share real-life best practices from customers.
Jessica Lipnack is the author of Virtual Teams, a book written in 1997 but one that describes how most people are working during the COVID-19 crisis. Jessica and SWOOP Chief Scientist Dr Laurence Lock Lee discuss how to keep teams productive while working virtually and the new challenges facing leaders around the world.
Jeff Ross and Nick Wallander, online Community Managers at US health insurer Humana, share their journey engaging 43,000+ employees and 24,000+ contractors on Yammer and Microsoft Teams, especially during the COVID-19 work from home environment.
Learn how one of Australia’s largest member organisations, providing roadside assistance, insurance, banking and more, is using Microsoft Teams and Yammer to keep employees connected with leaders during the COVID-19 work from home environment.
Leaders asking questions on Enterprise Social Networks increases engagement with employees by a factor of 10 times more than making announcements. In this video we explore the fears leaders face when asking questions, the cost of NOT asking questions and how to ask the right questions to keep employees engaged and connected.
What does a company of 30,000+ teenagers serving fast food have to do with a prestigious law firm, a government finance department and a catholic university? Despite the completely different roles of these organisations, they all use SWOOP Analytics to measure how their employees connect on their Enterprise Social Network (ESN), in this case Microsoft’s Yammer or Workplace by Facebook.
I left SWOOP Chat New York with a clear focus on why we, in the world of the Enterprise Social Networks, do what we do. Ultimately, we do it to give whomever we’re aiming to serve, whether it’s a customer, a community, a vulnerable child, the best and most efficient service while providing them, and those helping them, with the correct and the best information.