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At SWOOP we are building great products that help organisations improve their collaboration & employee engagement

Current Opportunities

We currently have the following positions open:

  • Customer Success Manager – Europe
  • Growth Manager – US
  • Full-stack lamp developer (ideally GMT+8 to GMT+10 location)

Scoll down for details.

Customer Success and Growth Manager – Europe

SWOOP is growing fast in Europe and we now need a Customer Success and Growth Manager to help our customers become collaboration stars.

You’ll be responsible for:

  • Building customer and partner relationships across the European region.
  • Building strong relationships with the European teams of Workplace by Facebook and Microsoft.
  • Actively participate in our SWOOP User Community groups and other key communities.
  • On-boarding of new organisations to SWOOP. This includes initiating and running of trials of SWOOP.
  • Running webinars on measuring and improving collaboration.
  • Be the first point of contact for customers for non-technical issues.
  • Be a vocal cheerleader/promoter/marketer of all things SWOOP. Helping to scale the “reach” of SWOOP through conferences, podcasts, blogs etc.
  • Be active part of the SWOOP team and suggest product enhancements.
  • Consultative selling to new organisations who are wanting to get better and faster at collaborating.

Desired Skills and Experience

  • Totally committed to – and passionate about – helping customers become great collaborators.
  • Experience as an Enterprise Social Network Community Manager or similar business-focussed collaboration/communication role.
  • Ability to engage at senior levels typically with internal communications or digital workplace.
  • Previous demonstrable exposure to working with large complex organisations.
  • Strong written, verbal communication skills including presentation skills.
  • Business development experience.
  • Ability to influence a broad range of stakeholders, internal and external.
  • Ability to work in a remote team.
  • University Degree highly regarded.

We work virtually, but some travel is needed. We don’t have physical offices, and you can work anywhere you feel comfortable and productive, but ideally you’d be based in commuting distance to London. We use a string of collaborative tools to help us feel connected. To build team cohesion we get together physically several times a year.

Meeting customers and partners face-to-face from time to time is important. Travel within the Asia Pacific region is also required, but expect to spend the majority of time where you’re based.

Behavioural skills required to work in a remote team:

  • High level of personal accountability.
  • High level of emotional intelligence.
  • Ability to work independently and being highly pro-active.
  • Ability to deliver against deadlines.

IMPORTANT FOOTNOTE;
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

Growth Manager – US

SWOOP is growing fast in North America and we are searching for a Customer Success and Growth Manager to help our customers become collaboration stars.

You’ll be responsible for:

  • Building customer and partner relationships across the US/Canada region.
  • Building strong relationships with the US teams of Workplace by Facebook and Microsoft.
  • On-boarding of new organisations to SWOOP. This includes initiating and running of trials of SWOOP.
  • Be a vocal cheerleader/promoter/marketer of all things SWOOP. Helping to scale the “reach” of SWOOP through conferences, podcasts, blogs etc.
  • Be an active part of the SWOOP team and suggest product enhancements.
  • Consultative selling to new organisations who are wanting to get better and faster at collaborating.

Desired Skills and Experience

  • Totally committed to – and passionate about – helping customers become great collaborators.
  • Ability to engage at senior levels typically with internal communications or digital workplace.
  • Previous demonstrable exposure to working with large complex organisations and enterprise sales.
  • Strong written, verbal communication skills including presentation skills.
  • Ability to influence a broad range of stakeholders, internal and external.
  • Ability to work in a remote team.
  • University Degree highly regarded.

We work virtually, but some travel is needed. We don’t have physical offices, and you can work anywhere you feel comfortable and productive. However, located near a major hub would be very advantageous.

We use a string of collaborative tools to help us feel connected. To build team cohesion we get together physically several times a year.

Meeting customers and partners face-to-face from time to time is important. Travel within the US is also required, but expect to spend the majority of time where you’re based.

Behavioural skills required to work in a remote team:

  • High level of personal accountability.
  • High level of emotional intelligence.
  • Ability to work independently and being highly pro-active.
  • Ability to deliver against deadlines.

IMPORTANT FOOTNOTE;
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!

Senior Full Stack LAMP Developer

We’re looking for a very experienced full LAMP stack developer to join our team.

Mandatory

  • Full LAMP stack developer – Must be able to build Linux packages from source
  • Ability to deploy a server and install an application
  • Minimum two customer references available

Other

  • Source code control with Git or similar
  • Working in cloud-based deployment
  • Working in a remote team

Experience level

  • 10+ years LAMP
  • Have written complete applications
  • Have undertaken code reviews and worked to coding standards