Protecting customers by sharing on Yammer

A customer came into a Bankwest branch to open a credit card account but, sensing something was amiss, the teller asked a few questions and quickly found out the customer was a victim of an attempted scam. Thankfully, the teller’s questioning protected the customer from any losses and importantly the branch manager posted the details of the encounter on Bankwest’s Yammer network to alert all branch colleagues across the country to the latest scam. “Because they shared that story on Yammer, colleagues at other branches started to comment saying they’d seen similar instances in their branches,” said Bankwest’s Senior Manager…