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How Healthy is your Enterprise Social Network?

At the heart of any Enterprise Social Network (ESN) are the groups or communities formed within them. Understanding the health and productivity of these groups should therefore be front of mind. For ESNs we can look again to the more mature experiences with consumer and external customer communities for guidance. We have written previously about the need to take care when translating consumer network metrics to the Enterprise. But in the case of community health, we believe the mapping from external community to internal community can be fairly close. What can we learn from consumer and customer networks? Arguably the…

Bridging the Knowledge Sharing/Problem Solving Divide

Working across organisational boundaries One of the most frequently cited reasons we hear for implementing an enterprise social network platform is to “enable our organisation to better communicate and collaborate across organisational boundaries”. The real objective is to let information and knowledge flow more freely to solve challenge business problems. This is the point where the focus changes from generic SHARING to business focused (problem-) SOLVING: We’re previously introduced this maturity framework that incorporates the 4 stages of Simon Terry’s model, and in a recent discussion with Simon he shared with us with some constructive insights that he has drawn…

Why we Should Worry about Response Rates in Enterprise Social Systems

Why we Should Worry about Response Rates in Enterprise Social Systems  This post continues our series on key SWOOP indicators. We have %Response Rate as a key performance indicator for organisations embracing problem solving and innovation within their Enterprise Social Networking (ESN) platforms. Difficult problems require deep dialogue, discussion and debate to be effectively solved. A response to a posting is hopefully the beginning of a constructive discussion, hence an important indicator of the degree to which an organisation is predisposed to solving problems online. Our ESN benchmarking of close to 50 organisations has the average response rate at 72%,…

Influential People – SWOOP Style

In this series of articles, we are profiling each of the SWOOP Analytics Widgets by referencing them to the Enterprise Social Maturity Framework, that we introduced previously. The SWOOP analytics widgets are designed to guide our end users through each stage of the maturity journey. The ‘Influential People’ widget is seen to be most valuable when you are looking to solve difficult problems and/or driving new innovations to positive outcomes:  Influential people, as the name suggests, are those people that are best positioned to influence others through their interactions. Platforms like LinkedIn and Twitter typically use the popularity of content…

Smart Collaboration = Smart Money

  ‘Smart Collaboration’ is the title of Harvard’s Heidi Gardner’s latest book. The book builds and expands on her well cited HBR article  “When Senior Managers Won’t Collaborate” , where she presents some compelling data demonstrating that collaboration does pay, big time. Her network representation comparing the networks of two lawyers, with Lawyer 2 responsible for generating much higher revenues from her larger and more diverse network, may seem quite logical. Additionally, she shows that greater peer-to-peer collaboration does indeed generate much higher revenue levels; the key measure of success for most advisory firms. But those whom have worked in…

Data-Driven Collaboration Part 3: Sustaining Performance through Continuous Value Delivery

In Part One of our series on Data-Driven Collaboration, “How Rich Data Can Improve Your Communication,” we identified how to plan for collaboration by ensuring that goals were established and aligned with our organizational strategy. We then moved on to Part Two, “Recognizing Personas and Behaviors to Improve Engagement,” to explain how you can build engagement by managing behaviors. In this, the final post in our series, co-authored by Swoop Analytics and Carpool Agency, we will identify how to sustain the momentum to ensure that value is continuously delivered as a matter of course. Previously, we identified the importance of…