What Tool When?

When to use Microsoft Teams and when to use Yammer When UK-based consultancy company Chaucer began using Microsoft Teams in early 2018, employees immediately asked; “Why do we need Teams when we already have Yammer?” The answer was easy, says Chaucer’s Knowledge Manager, Sarah Parry. Microsoft Teams is for collaborating within your own team, when you know who you’re working with and you’re working together on live documents. Yammer is for open knowledge sharing. A place to ask questions and find answers, or access knowledge across the entire organisation, not just within your team. “Teams is great for collaboration when…

Building High Performance Online Teams

What does a high performing team online look like? What measures should leaders adopt when monitoring and guiding their team’s performance? We’re about to take you on a deep dive into analysing what “good looks like” for high performing teams.  This article builds on our introductory post on “Building Better Online groups” where we identified that not all online groups are formed equal and that a more bespoke analytics approach is required for the different types of online groups. The ‘Team’ was one such grouping identified.    Digging Deeper into Online Teams   Until recent times, online teams relied on social networking, email or content sharing platforms for their online interactions.…

Benchmarking Your Way to Collaborative Success

We will shortly be releasing our 2017 SWOOP Enterprise Social Benchmarking report along with some webinar briefings to bring it to life. It is the world’s largest comparative analysis of collaboration patterns between organizations, using operational activity data. The report provides some significant insights gained from how individuals actually interacted, as opposed to what they might say they do. We analysed the collaboration patterns of more than 250,000 individuals across 57 organizations over an extended six-month period. As a prelude to its release we are publishing here a condensed infographic of the key results. You will notice that we have…

Connecting the enterprise – one tool breaks the rule

The world is getting more interdependent, and to get stuff done more people need to coordinate what they are doing with people in other business units. No wonder that collaboration is a hot topic. But what has surprised me is that in spite of an increasing number of tools, most of them are actually not connecting people across business unit boundaries. Sounds like a contradiction? Read on… Collaboration is still mostly happening within business units I’ve been involved in more than 100 social network analysis projects over the last 15 years, and most of these projects we’ve found that business…

Diversity is Essential but not Sufficient

Diversity is a big word in business today. We are preached to continuously about how important having diverse leadership is to improving your performance. HBR in their article on ‘Why Diverse teams are Smarter”, identify studies showing that diversity based on both ethnicity and/or gender can lead to above average returns. In our own work with networks, research has shown that individuals with more diverse personal networks are more likely to be promoted and succeed in their occupations. Although I’ve always thought that my own personal network was quite diverse, I received a wake-up call from the recent US elections.…

Does your Community have a Key Player Risk?

SWOOP: Key Player Index An important characteristic of networks is that some individuals are more important to the performance of the network than others. In fact, if we were to plot the relative influence of individuals in a network, the degradation from the most influential to the least follows a power law distribution. This means that the level of influence between the most influential members and the least influential reduces exponentially; emphasizing the importance of these few selected influencers in a network. Networks that have just a few key influencers are clearly at risk if one or more of them…