SWOOP Chat with RACQ

SWOOP Chat with Andrew van der Beek, Internal Communications Advisor, RACQ. Learn how one of Australia’s largest member organisations, providing roadside assistance, insurance, banking and more, is using Microsoft Teams and Yammer to keep employees connected with leaders during the COVID-19 work from home environment. Just days before RACQ employees moved to working from home, a new CEO started at RACQ. Internal Communications Advisor, Andrew van der Beek, shares how Yammer has been a bridge to introduce the new CEO to staff and keep them feeling connected. Read more about RACQ in SWOOP’s case study.

How to ask questions that create connections and impact for leaders

  Interview with Oscar Trimboli Leaders asking questions on Enterprise Social Networks increases engagement with employees by a factor of 10 times more than making announcements. This creates high performing organisations as employees speak up more often about the issues impacting their productivity and increasing customer satisfaction. In this video we explore the fears leaders face when asking questions, the cost of NOT asking questions and how to ask the right questions to keep employees engaged and connected. In this accompanying whitepaper, we provide a simple, actionable question framework for leaders to ask ‘What’ and ‘How’ questions rather than ‘Why’…