How far are you willing to Trade Personal Privacy for Personal Benefit?

We were recently interviewed on the topic of the impacts on personal privacy that human centred analytics might have. Of course personal privacy was front of mind at the very inception of SWOOP; and we quickly adopted the privacy tag line that we are “SWOOP not SNOOP”. That said, we are also mindful of the very power of the insights that can be drawn about individuals, from what might look like innocuous data, which presents a very grey area for privacy protection. Consumer Privacy In the consumer world we are now aware that when we accept something for free, e.g.…

How Healthy is your Enterprise Social Network?

At the heart of any Enterprise Social Network (ESN) are the groups or communities formed within them. Understanding the health and productivity of these groups should therefore be front of mind. For ESNs we can look again to the more mature experiences with consumer and external customer communities for guidance. We have written previously about the need to take care when translating consumer network metrics to the Enterprise. But in the case of community health, we believe the mapping from external community to internal community can be fairly close. What can we learn from consumer and customer networks? Arguably the…

Bridging the Knowledge Sharing/Problem Solving Divide

Working across organisational boundaries One of the most frequently cited reasons we hear for implementing an enterprise social network platform is to “enable our organisation to better communicate and collaborate across organisational boundaries”. The real objective is to let information and knowledge flow more freely to solve challenge business problems. This is the point where the focus changes from generic SHARING to business focused (problem-) SOLVING: We’re previously introduced this maturity framework that incorporates the 4 stages of Simon Terry’s model, and in a recent discussion with Simon he shared with us with some constructive insights that he has drawn…

Why we Should Worry about Response Rates in Enterprise Social Systems

Why we Should Worry about Response Rates in Enterprise Social Systems  This post continues our series on key SWOOP indicators. We have %Response Rate as a key performance indicator for organisations embracing problem solving and innovation within their Enterprise Social Networking (ESN) platforms. Difficult problems require deep dialogue, discussion and debate to be effectively solved. A response to a posting is hopefully the beginning of a constructive discussion, hence an important indicator of the degree to which an organisation is predisposed to solving problems online. Our ESN benchmarking of close to 50 organisations has the average response rate at 72%,…

Data-Driven Collaboration Part 3: Sustaining Performance through Continuous Value Delivery

In Part One of our series on Data-Driven Collaboration, “How Rich Data Can Improve Your Communication,” we identified how to plan for collaboration by ensuring that goals were established and aligned with our organizational strategy. We then moved on to Part Two, “Recognizing Personas and Behaviors to Improve Engagement,” to explain how you can build engagement by managing behaviors. In this, the final post in our series, co-authored by Swoop Analytics and Carpool Agency, we will identify how to sustain the momentum to ensure that value is continuously delivered as a matter of course. Previously, we identified the importance of…

Yammer Benchmarking Insights #3 – Collaboration at the Personal Level

In this episode we drill down to the most detailed level. That’s you, the individual collaborator. At SWOOP we have designed behavioural personas to characterise individual collaboration patterns based on your pattern of activity.For example, if you are a Catalyst, you are good at getting responses to your posts. Catalysts are important for energizing a community and driving the engagement of others. If you are a Responder, you are good at responding to other people’s posts. Responders are important for sustaining a community and extending the discussions. An Engager is able to balance their Catalyst and Responder behaviour and is…