What can we Learn from Artificial Intelligence?

This might seem strange, suggesting that a science dedicated to learning from how we humans operate, could actually return the favour by teaching us about ourselves? As strange as this may sound, this is precisely what I am suggesting. Having spent a good deal of my early career in the “first wave of AI” I had developed a healthy scepticism of many of the capability claims for AI. From the decade or more I spent as an AI researcher and developer I had come to the conclusion that AI worked best when the domains of endeavour were contained within discrete…

SWOOP Video Blog 2 – Yammer Groups

The second in our SWOOP Video Blog Series: Slide 1 Hi there, I’m Laurence Lock Lee, the co-founder and chief scientist at Swoop Analytics In this second episode of Swoop Benchmarking insights we are drilling down to the Yammer Group level. Groups are where the real collaborative action happens. As Yammer Groups can be started by anyone in the organisation, they quickly build up to hundreds, if not thousands in some organisations. Looking at activity levels alone we will see that the majority of groups do not sustain consistent activity, while a much smaller proportion look to be really thriving.…

Seeing How You Work, Changes How You Work – What’s Your Online Persona?

Our SWOOP Personas are having a much bigger impact than I expected. For a quick summary of the five personas see our previous posts: Observer, Broadcaster, Responder, Catalyst and Engager. In summary, these personas provide you with insights into your online behaviour on your enterprise social network. I recently spoke to a community manager about this, and he told me this wonderful story about the impact the personas has had in his organisation. One of his colleagues, a senior manager, had been receiving help from a communications specialist to write updates on the Enterprise Social Network. However, when the community…

AirBnB vs Booking.com….your preference?

Having spent the last week immersed in ‘Platfirms’ (platform businesses) I now have some time to reflect as we leisurely wind our way through the French Pyrenees. In preparing for this trip I drew on my favourite accommodation platforms Airbnb and Booking.com. I’ll be up front and say I do have a preference for Airbnb. However, Booking.com tends to come into its own when looking for more affordable accommodation in the larger cities or towns. Putting this aside however, and reflecting on one of the key messages I have been making around relationship-centred measures over simple activity measures, I can…

The Age of the ‘Platfirm’

Platfirm? Is this a made up word? Well actually, yes. It’s the term Open Knowledge has coined to describe businesses whose core business model is the platform. The ‘Platfirm Age’ is the theme of this year’s social business forum (#SBF16) held in Milan, Italy each year. Essentially a ‘platfirm’ is a firm that facilitates exchanges within a business ecosystem of suppliers and consumers. The popular examples of ebay, Airbnb, Uber and Amazon are regularly talked about in platform conversations. In opening the forum, Open Knowledge Co-founder Rosario Sica provided some compelling statistics to demonstrate that we are indeed in a…