Benchmarking Your Way to Collaborative Success

We will shortly be releasing our 2017 SWOOP Enterprise Social Benchmarking report along with some webinar briefings to bring it to life. It is the world’s largest comparative analysis of collaboration patterns between organizations, using operational activity data. The report provides some significant insights gained from how individuals actually interacted, as opposed to what they might say they do. We analysed the collaboration patterns of more than 250,000 individuals across 57 organizations over an extended six-month period. As a prelude to its release we are publishing here a condensed infographic of the key results. You will notice that we have…

The Tide Has Finally Turned – Networks Eat Hierarchy for Breakfast 

The Tide Has Finally Turned – Networks Eat Hierarchy for Breakfast Apologies to Peter Drucker for hijacking his famous culture versus strategy statement, but for us, the recent 2017 Deloitte Global Trends  tome signals a tipping of the scales that we have been anticipating, frankly, for decades. The Deloitte survey of some 10,000+ business and HR leaders across 140 countries voted “Organization of the Future: Arriving Now” as the number 1 human capital trend that concerns them most. Described as: “… actively building organizational ecosystems and networks. Agility plays a central role in the organization of the future, as companies…

Getting Jobs Done Theory

SWOOP Behavioural Insights - We use personas to provide individuals with insights into their online social behaviours

It’s not the sort of labelling that we have come to expect from our academic theory makers. But it’s just the sort of ‘down and dirty’ language that can help us break out of the ‘business speak’ rhetoric, that we tend to turn off from, the moment we hear it. “What is the ROI?”, “Where are the hard tangible benefits?”, “Have we done a cost/benefit on this?”, “How can you demonstrate customer value?”. ‘Getting Jobs Done Theory’ was indeed coined by a highly credentialed Harvard Academic, the same one that brought us the theory of “Disruptive Innovation”, Clayton Christensen. Christensen…

How far are you willing to Trade Personal Privacy for Personal Benefit?

We were recently interviewed on the topic of the impacts on personal privacy that human centred analytics might have. Of course personal privacy was front of mind at the very inception of SWOOP; and we quickly adopted the privacy tag line that we are “SWOOP not SNOOP”. That said, we are also mindful of the very power of the insights that can be drawn about individuals, from what might look like innocuous data, which presents a very grey area for privacy protection. Consumer Privacy In the consumer world we are now aware that when we accept something for free, e.g.…

Smart Collaboration = Smart Money

  ‘Smart Collaboration’ is the title of Harvard’s Heidi Gardner’s latest book. The book builds and expands on her well cited HBR article  “When Senior Managers Won’t Collaborate” , where she presents some compelling data demonstrating that collaboration does pay, big time. Her network representation comparing the networks of two lawyers, with Lawyer 2 responsible for generating much higher revenues from her larger and more diverse network, may seem quite logical. Additionally, she shows that greater peer-to-peer collaboration does indeed generate much higher revenue levels; the key measure of success for most advisory firms. But those whom have worked in…

Yammer Benchmarking Insights #3 – Collaboration at the Personal Level

In this episode we drill down to the most detailed level. That’s you, the individual collaborator. At SWOOP we have designed behavioural personas to characterise individual collaboration patterns based on your pattern of activity.For example, if you are a Catalyst, you are good at getting responses to your posts. Catalysts are important for energizing a community and driving the engagement of others. If you are a Responder, you are good at responding to other people’s posts. Responders are important for sustaining a community and extending the discussions. An Engager is able to balance their Catalyst and Responder behaviour and is…