How many groups should you join?

It’s a busy day, and you’re a busy person. Just how many groups can you realistically participate in on your enterprise social network? Pick a number and we’ll get back to that in a moment. Answering the question about active group participation is important from a community management perspective. It means you can start to set expectations for your colleagues, and for yourself. The number of groups on enterprise social networks tends to only grow over time, and even if you once in a while do a big clean up, the number of groups will then start to grow again.…

SWOOP is ISO27001 certified

ISO 27001 standard certificate badge - Information security management

At SWOOP Analytics we take security very seriously. We’ve been working hard over the past year to ensure our customers’ data is protected to the world’s highest standards. We’re proud to tell you SWOOP Analytics has achieved ISO 27001 certification this week. ISO 27001 is a globally recognised information security standard which lays out the requirements for a comprehensive Information Security Management System. Certification is only given to organisations that have successfully been independently audited for compliance. Gaining ISO 27001 certification ensures the confidentiality, integrity and availability of information that organisations control and process. ISO 27001 also applies a risk management process so…

“Social” Groups in Enterprise Social Networks

In this final article in our series on Enterprise Social Group types, we address the so-called “non-work” groups. One of the greatest fears we hear from Internal Communications Managers on launching their brand new Enterprise Social Networking (ESN) platform is that staff will only use it for frivolous “non-work” communications. When SWOOP conducted one of its very first group benchmarking studies for a large corporate client with more than 50,000 staff, the greatest fear was that the “Joke Sharing” group would come out on top (it didn’t).   Often the fear of what senior executives might think about supposedly “non-work” groups making use of company…

Building community in a world hungry for social connection

The Union for Reform Judaism has been identified as a top three performer in SWOOP’s 2018 Global Benchmarking Report of Yammer networks. It’s a network focused on building community and connecting people. Some of the keys to URJ’s Yammer success include a community manager to facilitate the network and keep people engaged, with the help of SWOOP data, Working Out Loud and allowing the network time to grow and thrive. People are hungry for real life, face to face connection and interaction. That’s the strong belief of Erica Holman. When her rabbi suggested changing the time of Friday night Shabbat worship,…

Building Online Communities of Practice

Communities of Practice, or CoP, are a centrepiece of Knowledge Management programs world-wide. But it is vital these groups are not formed purely because it is easy to do so. They must be generating value, be sustainable and align with an organisation’s core competencies. This article continues the series on group types introduced in our “Getting the Best out of Online Groups at Work” post. Previously we had covered “Building High Performance Online Teams”. In this article we move on to CoPs, which came to prominence in the 1990s, very much as the centrepiece of Knowledge Management programs world-wide. Much of the credit for their prominence is given to cognitive anthropologist  Jean Lave and educational…

Stanford Peace Innovation Lab values SWOOP Insights

SWOOP Chief Scientist Dr Laurence Lock Lee recently met with Mark Nelson, who co-directs the Stanford Peace Innovation lab at Stanford University with behavior designer, social entrepreneur and mentor capitalist, Margarita Quihuis. Mark identified SWOOP’s ability to surface operational insights from interactions conducted in social networking platforms like Workplace by Facebook and Yammer, to enable a whole new level of research potential. Their current focus is on gender diversity, a big issue in Silicon Valley. He noted that many current gender diversity policies are doing more harm than good. This is where SWOOP operational data can be used to truly…