It’s Official: SWOOP Metrics and Employee Engagement Surveys Results Align!

We always thought it would be the case, but emanating from our recent SWOOP Chat event in Sydney we now have evidence to show that what you see in SWOOP is reflected in what staff think and feel (Employee Engagement Survey) and subsequently in tangible business results (Academic research). Connecting SWOOP measures with Engagement Survey Results Pete Johns, the Digital Employee Experience Manager at roadside assistance organisation NRMA, reported on a controlled experiment. Pete surveyed a staff division for its employee engagement levels in July of 2018. He then created several Yammer groups, which he coached in community building with the help…

The power of saying “thanks”

How does it make you feel when one of your colleagues publicly recognises your good work, or thanks you for helping them out? Chances are, it makes you feel pretty good. And when your boss reads how you’ve been contributing, and gives you a public pat on the back, it probably makes you feel pretty great. Then when your CEO reacts to your contribution and chimes in with thanks, well, surely you’re smiling by now. It’s this simple act of publicly thanking colleagues for their good work that kick-started a New South Wales state government department’s Yammer network in November…

Delivering the magic to those dedicated to providing help

For one of Australia’s most trusted brands and largest member organisation, The NRMA, the magic of SWOOP Analytics is the ability to immediately give people insight into their online behaviours at work. By logging into the SWOOP dashboard, employees can instantly see their SWOOP Persona, which characterises an employee’s interactions and behaviours in online social networks, like Yammer. SWOOP also shows you how you can tweak your behaviour to change your Persona and become a better collaborator at work. NRMA’s Digital Employee Experience Manager, Pete Johns, regularly uses SWOOP to show leaders and leadership teams how they’re tracking. Pete will…

Enterprise social networks promote employee engagement & enhance performance: Study

Enterprise Social Networks like Yammer and Workplace by Facebook promote employee engagement and enhance performance, especially if leadership is engaged, according to ground-breaking new research from Griffith University. Intensive research from Griffith University’s Business School and School of Applied Psychology found Enterprise Social Networks (ESN) and work-related social media increase employee engagement. There is also evidence ESNs, or social media for work-related purposes, is associated with higher self-reported employee engagement and work performance and productivity. The findings were announced at SWOOP Analytics’ annual customer event SWOOP Chat in Sydney. Researchers suggest work-related social media use promotes employee engagement and enhances…

Cross-generational collaboration at SWOOP Chat Sydney

What does a company of 30,000+ teenagers serving fast food have to do with a prestigious law firm, a government finance department and a catholic university? Despite the completely different roles of these organisations, they all use SWOOP Analytics to measure how their employees connect on their Enterprise Social Network (ESN), in this case Microsoft’s Yammer or Workplace by Facebook. KFC’s Internal Marketing Officer, Francesca Guidi, leading law firm Hall & Wilcox’s Technology Trainer, Jason Soo, NSW Department of Finance, Services and Innovation’s Senior Communications Advisor, Nick White, and Australian Catholic University’s Chief Operating Officer, Dr Stephen Weller, were among…

What Sort of ‘Team’ should I be aspiring to? Should I be on Microsoft Teams or Yammer?

This is the second post in a series of practical tips on how to successfully adopt Microsoft Teams in your workplace. Microsoft Teams has been established as the collaboration hub for Office 365 and will often become the first port of call for those looking to collaborate online. The more mature Yammer platform is now positioned for ‘Outer Loop’ enterprise-wide collaboration. The grey area between a ‘Public’ Team and a Yammer Group is, however, ever present.  Our own position is that Public groups are best hosted on Yammer, with the expectation that the Yammer growth path will provide features more…