When work becomes your saviour during 14 days of mandatory isolation in a lonely hotel room

Marianne Kjaer is confined to mandatory isolation in a Sydney hotel as part of Australia’s strict 14-day quarantine rules for all people arriving from overseas. She is unable to open a window or leave her room, even to exercise in the hallway. What’s keeping Marianne sane, and giving her a focus, is the ability to continue working thanks to a suite of online collaboration tools, including video meetings on Microsoft Teams.  This is Marianne’s story.   At 79 years of age, my mother decided it was time to sell the family home and move into something smaller.   It’s been 20 years since I left my native country of Denmark to move…

5 things to avoid when rolling out Microsoft Teams

We’re often told about best practices and how they should be implemented but what about those practices we should avoid, the worst practices?  As part of SWOOP Analytics’ world-first benchmarking of Microsoft Teams, we interviewed six of the world’s top Microsoft consultancy firms to find the emerging worst practices when rolling out Teams.  We thought it prudent to warn adopters of Teams of some practices our partners believe could cause real problems over time or, at worst, derail the whole adoption process.   These consultants are the experts in their field from around the world, having helped multi-national conglomerates right down to small-sized organisations implement Teams. We have interviewed Adopt & Embrace, Avanade, Carpool, Engage Squared, Innosis and WM Reply.  Common themes emerged during each interview, which we’ve collated into five “worst practices”.  Worst Practice…

What needs to change when coronavirus sends your whole team Working From Home?

You just received the all-company announcement; everyone is to work from home (WFH) for the foreseeable future.   You may have previously worked from home on the odd occasion. You have the desk, the WiFi and the company collaboration software. You managed to get by, but you always wondered if you had missed out a little, compared with your colleagues who were working from the office.   This time it’s different. Everyone is WFH. Before we always expected the “in office” team members would ensure all team activities were appropriately co-ordinated. Now everyone has a little dose of FOMO (Fear Of Missing Out).  The COVID-19 pandemic has ensured there is no shortage of advice on how to successfully WFH. Largely, the advice targets individuals, and how they might best set…

Protecting customers by sharing on Yammer

A customer came into a Bankwest branch to open a credit card account but, sensing something was amiss, the teller asked a few questions and quickly found out the customer was a victim of an attempted scam. Thankfully, the teller’s questioning protected the customer from any losses and importantly the branch manager posted the details of the encounter on Bankwest’s Yammer network to alert all branch colleagues across the country to the latest scam. “Because they shared that story on Yammer, colleagues at other branches started to comment saying they’d seen similar instances in their branches,” said Bankwest’s Senior Manager…

Engaging teenagers with Yammer and SWOOP

The world’s best Yammer network for a large-size organisation is one with a membership of 34,000 predominantly 14 to 17-year-old employees spread across 650 KFC stores. That may come as a surprise to many, as Yammer isn’t usually the social media platform associated with teenagers starting their first job, but there’s a tested recipe for success behind KFC’s Yammer community. KFC Australia is the only large-size organisation to be among the top performers in SWOOP’s annual benchmarking of Yammer networks two years in a row, taking out the No.1 ranking each time. What KFC boasts is a thriving Yammer network…

Is organisational change needed to make Microsoft Teams a success?

It’s well accepted that any significant technology implementation must be accompanied by an organisational change program if it’s to succeed. The implementation of Microsoft Teams certainly qualifies as a significant technology implementation but how disruptive is it likely to be to your organisation? Will the promised productivity gains flow immediately, or will there be a period of pain and effort before you start to see benefits flow? Microsoft Teams implementations are not a one size fits all. Depending on your business context and ambitions, your approach will follow the typical risk/reward relationship. The higher the risk, the greater the emphasis…