What Tool When?

When to use Microsoft Teams and when to use Yammer When UK-based consultancy company Chaucer began using Microsoft Teams in early 2018, employees immediately asked; “Why do we need Teams when we already have Yammer?” The answer was easy, says Chaucer’s Knowledge Manager, Sarah Parry. Microsoft Teams is for collaborating within your own team, when you know who you’re working with and you’re working together on live documents. Yammer is for open knowledge sharing. A place to ask questions and find answers, or access knowledge across the entire organisation, not just within your team. “Teams is great for collaboration when…

Protecting customers by sharing on Yammer

A customer came into a Bankwest branch to open a credit card account but, sensing something was amiss, the teller asked a few questions and quickly found out the customer was a victim of an attempted scam. Thankfully, the teller’s questioning protected the customer from any losses and importantly the branch manager posted the details of the encounter on Bankwest’s Yammer network to alert all branch colleagues across the country to the latest scam. “Because they shared that story on Yammer, colleagues at other branches started to comment saying they’d seen similar instances in their branches,” said Bankwest’s Senior Manager…

Engaging teenagers with Yammer and SWOOP

The world’s best Yammer network for a large-size organisation is one with a membership of 34,000 predominantly 14 to 17-year-old employees spread across 650 KFC stores. That may come as a surprise to many, as Yammer isn’t usually the social media platform associated with teenagers starting their first job, but there’s a tested recipe for success behind KFC’s Yammer community. KFC Australia is the only large-size organisation to be among the top performers in SWOOP’s annual benchmarking of Yammer networks two years in a row, taking out the No.1 ranking each time. What KFC boasts is a thriving Yammer network…

Executive leadership fostering a culture of employee engagement

Imagine joining a prestigious 200-year-old global publishing company and within hours of starting your first day at work, a seventh-generation family member of the company’s original founder is personally welcoming you on board. Not just any family member but the Chairman of the Board. That’s exactly what often happens at John Wiley & Sons, a global leader in research and education publishing. Chairman of the Board, Jesse Wiley, keeps his finger on the pulse of the company by regularly reading through the company’s Yammer network to welcome new employees, engage in discussions and share updates. In fact, according to data…

Reflecting the culture of RACQ with Yammer and SWOOP

Yammer is the tool that reflects the culture of RACQ, a member organisation providing roadside assistance, insurance, banking and more to the people of Queensland, in north eastern Australia. RACQ’s purpose is to help members and that culture of helping and supporting is reflected every day on the organisation’s Yammer network. Take for example when Lauren, a RACQ Bank branch manager, realised it was her colleague Trina’s 15th work anniversary. They began a #15DaysofTrina campaign on Yammer, with a post for the next 15 days celebrating this much-loved team member. It allowed everyone in the company to write a message…

Yammer – The Living, Digital brain of Chaucer

Yammer is the living, digital brain of consultancy company Chaucer. If you want to know what’s happening at this global digital transformation consultancy, you go to Yammer. If a problem needs to be solved, ask on Yammer. It’s the place where you tap into the knowledge of the entire company. Questions will be answered, problems will be solved and ultimately it leads to a better service for clients. But Chaucer’s Yammer network is much more than a knowledge sharing and problem solving platform. It’s a place where the company’s culture is reflected and celebrated, and that means celebrating every aspect of every person that makes…