Reflecting the culture of RACQ with Yammer and SWOOP

Yammer is the tool that reflects the culture of RACQ, a member organisation providing roadside assistance, insurance, banking and more to the people of Queensland, in north eastern Australia. RACQ’s purpose is to help members and that culture of helping and supporting is reflected every day on the organisation’s Yammer network. Take for example when Lauren, a RACQ Bank branch manager, realised it was her colleague Trina’s 15th work anniversary. They began a #15DaysofTrina campaign on Yammer, with a post for the next 15 days celebrating this much-loved team member. It allowed everyone in the company to write a message…

Yammer – The Living, Digital brain of Chaucer

Yammer is the living, digital brain of consultancy company Chaucer. If you want to know what’s happening at this global digital transformation consultancy, you go to Yammer. If a problem needs to be solved, ask on Yammer. It’s the place where you tap into the knowledge of the entire company. Questions will be answered, problems will be solved and ultimately it leads to a better service for clients. But Chaucer’s Yammer network is much more than a knowledge sharing and problem solving platform. It’s a place where the company’s culture is reflected and celebrated, and that means celebrating every aspect of every person that makes…

Authentic leadership at the heart of Medibank’s ‘conversation culture’

When Australia’s largest private health insurer, Medibank, launched a campaign for a vision statement, chief executive Craig Drummond asked his employees – all 3,800 of them – to share their ideas. He used a Yammer group called “Craig Chat” where he asked; “What does quality of life mean to you?” Craig explained the Executive Leadership Team (ELT) was developing a vision statement, but they wanted to hear from those who best knew the organisation – the employees, the people who speak with customers every single day. By asking a question on Yammer, the communications channel used by Medibank to engage…

The power of authentic leadership

“You can smell a corporate comms post from a mile away,” says ANZ Bank’s Social Business Development Manager, Ryan Crocker. “It’s always just too perfect and it doesn’t come across as authentic.” On the contrary, when a leader genuinely shares personal updates, asks questions or posts a photo on a company’s internal communication platform, people can tell it’s them – that’s how genuine two-way relationships are built. “More important than posting, is listening. Leaders can only listen effectively if they do it themselves,” Ryan said. “Leaders need to listen and look at what people are talking about. If they don’t…

The power of saying “thanks”

How does it make you feel when one of your colleagues publicly recognises your good work, or thanks you for helping them out? Chances are, it makes you feel pretty good. And when your boss reads how you’ve been contributing, and gives you a public pat on the back, it probably makes you feel pretty great. Then when your CEO reacts to your contribution and chimes in with thanks, well, surely you’re smiling by now. It’s this simple act of publicly thanking colleagues for their good work that kick-started a New South Wales state government department’s Yammer network in November…

Delivering the magic to those dedicated to providing help

For one of Australia’s most trusted brands and largest member organisation, The NRMA, the magic of SWOOP Analytics is the ability to immediately give people insight into their online behaviours at work. By logging into the SWOOP dashboard, employees can instantly see their SWOOP Persona, which characterises an employee’s interactions and behaviours in online social networks, like Yammer. SWOOP also shows you how you can tweak your behaviour to change your Persona and become a better collaborator at work. NRMA’s Digital Employee Experience Manager, Pete Johns, regularly uses SWOOP to show leaders and leadership teams how they’re tracking. Pete will…