The power of authentic leadership

“You can smell a corporate comms post from a mile away,” says ANZ Bank’s Social Business Development Manager, Ryan Crocker. “It’s always just too perfect and it doesn’t come across as authentic.” On the contrary, when a leader genuinely shares personal updates, asks questions or posts a photo on a company’s internal communication platform, people can tell it’s them – that’s how genuine two-way relationships are built. “More important than posting, is listening. Leaders can only listen effectively if they do it themselves,” Ryan said. “Leaders need to listen and look at what people are talking about. If they don’t…

The power of saying “thanks”

How does it make you feel when one of your colleagues publicly recognises your good work, or thanks you for helping them out? Chances are, it makes you feel pretty good. And when your boss reads how you’ve been contributing, and gives you a public pat on the back, it probably makes you feel pretty great. Then when your CEO reacts to your contribution and chimes in with thanks, well, surely you’re smiling by now. It’s this simple act of publicly thanking colleagues for their good work that kick-started a New South Wales state government department’s Yammer network in November…

Delivering the magic to those dedicated to providing help

For one of Australia’s most trusted brands and largest member organisation, The NRMA, the magic of SWOOP Analytics is the ability to immediately give people insight into their online behaviours at work. By logging into the SWOOP dashboard, employees can instantly see their SWOOP Persona, which characterises an employee’s interactions and behaviours in online social networks, like Yammer. SWOOP also shows you how you can tweak your behaviour to change your Persona and become a better collaborator at work. NRMA’s Digital Employee Experience Manager, Pete Johns, regularly uses SWOOP to show leaders and leadership teams how they’re tracking. Pete will…

Going the distance: Senior leaders engaging employees with Yammer

Blue Cross Blue Shield of North Carolina

It’s rare to find the Chief Financial Officer among the most influential people on a large company’s enterprise social network, engaging thousands of his employees in conversations. At Blue Cross Blue Shield of North Carolina (Blue Cross NC), the state’s largest health insurer, Chief Financial Officer (CFO) Mitch Perry is almost always among the top 10 most influential people on the company’s Yammer network, according to data from SWOOP Analytics. That means Mr Perry interacts with a staff of almost 5,000 on Yammer. He initiates conversations, asks questions, listens to his employees and responds to them. It’s resulted in the…

Connecting global food giant Mars with Yammer and analytics

Mars

Back in October 2015, food giant Mars launched social enterprise network Yammer across its global business with the goal of better connecting its 80,000-plus workforce. Mars’ culture is built on empowering employees with information and forming strong relationships, both within the business, and with customers, consumers and partners. It has more than 85,000 employees and boasts $35 billion in annual sales from six businesses: pet care, chocolate, Wrigley gum, food, drinks and Symbioscience with world famous brands including Milky Way, Snickers, Twix, Pedigree, Whiskas and Uncle Ben’s. It’s the sixth largest private company in the United States and those at…

Leaders asking questions and listening to employees to deliver a better service

Service NSW

Service NSW is a government agency whose leadership team listens to employees on Workplace, asks questions to learn from frontline workers and ultimately delivers a better service to the citizens of New South Wales. Service NSW was one of the top performers in SWOOP’s 2019 Global Benchmarking of Workplace networks. Walk into a Service NSW Service Centre and you could find yourself being greeted by the CEO. Any time, any day, you may come across an executive, a director or a head office staff member doing the day-to-day jobs of frontline teams. You probably won’t notice them because they will…