You’ve created a Team on Microsoft Teams: Now What?

This is the first post in a series of practical tips on how to successfully adopt Microsoft Teams in your workplace. You created a team on Microsoft Teams and you probably found the ‘Create Team’ experience was as simple as can be. Hopefully you spent a bit of reflection time before you completed the ‘Description’ field, as it just might end up being the most important entry you will make for this team. Is it a statement of purpose? The reason others might want to join you in active collaboration? The scope of your aspirations for the team? Do you need to go back…

How Workplace is changing company culture to deliver a better product

Global creative agency We Are Social enjoys an active, productive global digital community for its 750 employees and can claim Workplace as a truly integral part of its business and culture. We Are Social’s Global Internal Communications Director, Emma Cumming, gives the low-down on what has contributed to the success of the company’s global digital community. We Are Social is a socially-led creative agency. It was established in 2008 as a social media agency, primarily helping brands market themselves on social media, and has evolved to understanding people’s social behaviours and how brands connect with people. It uses this social…

Teams and Projects – Setting Collaboration Performance Targets

We recently published the world’s largest benchmarking study of Workplace by Facebook networks covering 68 organisations and more than 630,000 people. In this report, for the first time, we have extended our analytics to the Workplace group level (Teams & Projects, Communities and Q&A Forums (Discussion), Announce and Social (non-work).  One of the immediate findings from the research into our sample of 1,360 teams is that digital teams are way too large to enjoy the benefits of being a truly high productive team.   At an average size of 296 members, there is little chance of achieving the level of cohesion and productivity that…

How to run a successful Yammer network – tips from the experts

In my role at SWOOP Analytics I’m fortunate enough to hear how organisations across the world are using Yammer. I love to share the success stories because we can all learn from what’s worked for others. But I’ve also heard plenty of stories of overcoming hurdles, so if your Yammer community is struggling, take heart – you’re not alone. We benchmarked 74 organisations from around the world late last year and identified the top performers, based on diversity, reciprocity, cohesion and curiosity measures. These organisations represent more than 1.4 million users and more than 12 million Yammer interactions over a…

How Flight Centre used Workplace to save a man’s life

Not too many companies can claim they saved a life using their Workplace network. Global travel agency Flight Centre can. An Australian customer was honeymooning with his new wife in Arequipa, in southern Peru, when he became suddenly and gravely ill. The 32-year-old man was in a critical condition in intensive care, he needed two emergency surgeries and was about to die unless he could get a life-saving blood transfusion. The hospital where the newly-wed man was being treated had a finite blood supply per patient and local laws meant they accepted blood donations only from Arequipa locals. The man’s family desperately…

The story of a digital team – Forming, Storming, Norming & Performing

Team productivity is strongly linked to relationships formed and sustained by team members. With SWOOP Analytics’ newest product – SWOOP for Microsoft Teams – we can help you identify what type of teams you’re working with and adapt behaviours to help you reach more productive outcomes.  A productive team is more about relationship formation than simply activity, as proved in our 2016 research. If you are relying on activity measures to guide your collaboration and relationship building efforts, you may as well not bother. If you instead define engagement as people engaging with each other in productive collaboration, social cohesion and relationship–centred measures are essential. This is where SWOOP for Teams comes into play.  What Should Team Level…