Coffee and Collaboration – More in common that you’d think

By self-declared coffee snobs Cai Kjaer and Alister Webb  Cai: I got a really nice espresso machine for my last birthday. I love coffee. The machine came with a 50–page instruction manual, so combined with my enthusiasm I thought; “What can possibly go wrong?”. As I eagerly read the whole manual (you can forget the stuff about real men not reading manuals!) from front to back, I realised I was learning how the machine worked, but not how to make coffee.  Much like when we get new collaboration tools in the digital workplace – we get lots of instructions on how to use all the features but not so…

Creating business value and boosting revenue with Workplace

Within 10 months of launching Workplace, more than 5,000 Compass real estate agents reported Workplace had helped them grow their business and make more money. Compass’ Workplace network has shown immediate value in its ability to create instant, revenue-generating connections across the family of Compass agents.  Compass is a United States-based real estate technology company building the industry’s first end-to-end platform supporting the entire home buying and selling process. Its mission is to help everyone find their place in the world. Compass needed a communication solution that would help it receive its customers’ (real estate agents) feedback in real time…

Help anyone in your organisation become a certified ‘SWOOPer’ in just 5 minutes

Building engagement on Enterprise Social Network (ESN) platforms like Yammer and Workplace can feel like a marathon at times. True adoption certainly doesn’t happen overnight and demonstrating the value of such a platform is enormously important; not just for leadership teams, but also for your entire staff base. Here’s the good news – you can easily kick-start the engagement of individuals on your network by empowering them to understand their own personalised collaboration insights.    At SWOOP, we’ve recently developed a range of training cards to help motivate your staff to become more collaborative on Yammer and Workplace.    Who should I share these training cards…

It’s Official: SWOOP Metrics and Employee Engagement Surveys Results Align!

We always thought it would be the case, but emanating from our recent SWOOP Chat event in Sydney we now have evidence to show that what you see in SWOOP is reflected in what staff think and feel (Employee Engagement Survey) and subsequently in tangible business results (Academic research). Connecting SWOOP measures with Engagement Survey Results Pete Johns, the Digital Employee Experience Manager at roadside assistance organisation NRMA, reported on a controlled experiment. Pete surveyed a staff division for its employee engagement levels in July of 2018. He then created several Yammer groups, which he coached in community building with the help…

Do photos and videos spark conversation and engagement on enterprise social networks?

“Static text is boring. No one reads it.”   “Add a picture and everyone will like it.”    “No – add a video. Videos are much more engaging than photos.”   I’m sure you’ve heard plenty of comments like these. The context for the advice is about how to get likes for content published on public–facing social media sites like Facebook, Twitter and LinkedIn.    But does this advice apply equally in a work setting? We thought we’d take a closer look at what people are attaching in Yammer, and then measure the impact it has. Let’s start first with how we define what an attachment is. We’ve broken attachments into the following categories:   File (pdf, Microsoft…

Accelerating Teams Adoption with SWOOP – Part 2

How SWOOP can help with Accelerating Adoption SWOOP is an online relationship-centred analytics tool, so it needs Teams operational data to feed its insights. However, as you have seen from Part 1 of this article, when used at the very earliest stages, it is possible for organisations and teams to recognise the danger points as well as the growth markers to help accelerate their adoption rates. In the chart below we have annotated the Microsoft-provided Teams Adoption guidance, with areas where SWOOP can turbo-charge the activity: Project Team and Stakeholders For those organisations that have enabled Teams, SWOOP can identify…