Using the Ladder of Engagement to address climate change

Staff engagement around corporate messages is foundational, especially for the Internal Corporate Communications function. For the modern organisation there will regularly be more than a single message that staff are being asked to rally around. A new corporate strategy with an accompanying change in branding will trigger a campaign. But what about those corporate messages that persist from year to year? For example, virtually all corporate enterprises are required to report to their shareholders on their ‘Corporate Social Responsibility’ (CSR), which encompasses topics as broad as Climate Change, Gender Diversity/Inclusion, Corporate Philanthropy etc.   Many, if not all, of the reported initiatives require…

What if your Fitbit could tell you when you are burning out at work?

We are all being asked to collaborate more, and that’s a good thing, isn’t it? Well, apparently not if it leads to collaborative overload, according to Babson College Professor of Global Business Rob Cross. In his 2016 HBR article on Collaborative Overload, Cross and his co-authors found; “Up to a third of value-added collaborations come from only 3% to 5% of employees.”  In a follow-up article on Collaboration Without Burnout, he identifies that; “Much overload is driven by your desire to maintain a reputation as helpful”. In our own research, we find this is a common trait for those we identify as “Influencers” or key players in enterprise social…

SWOOP Award Winners share their collaboration secrets

Not taking yourself too seriously is one of the top tips from community managers from the world’s best performing Yammer networks.  We brought together some of the Australian-based winners of SWOOP Analytics’ 2019 Global Yammer Benchmarking Report for an awards presentation at Sydney’s Microsoft Technology Centre.  Yammer community managers from KFC restaurants, ANZ bank, The NRMA and health insurer Medibank were presented with a SWOOP Award for Outstanding Collaboration and generously shared their top tips for a successful network.   To kick off the session, SWOOP Chief Scientist Dr Laurence Lock Lee shared key learnings from the 2019 Yammer Benchmarking Report. One of the most interesting discoveries was how the deployment of Yammer alongside Teams has the ability to triple…

Tips for Yammer success from the world’s best

At SWOOP we’ve had the privilege of working with hundreds of Yammer networks from around the world. We’re constantly learning from every community – what works, what “good” looks like, how leaders are engaging employees, how to break down organisational hierarchies and what doesn’t work. We’ve recently launched SWOOP’s 2019 Global Yammer Benchmarking Report where we examined the collaboration behaviours of 98 organisations worldwide, representing more than 15 million Yammer interactions from 1.8 million people over a six-month period. The data provides incredible insights into how Yammer communities are operating and we can clearly see which networks are achieving the best collaboration. We’ve honoured these collaboration champions with a SWOOP Award for Outstanding Collaboration. These world-leading networks were generous enough to share their best practices in case studies in the…

The SWOOP Diversity Index: How is it Calculated?

You may have seen on your personal SWOOP dashboard something called the Diversity Index. You will also see it at the Groups, Team, Business Unit/segment and Enterprise levels where we average the diversity scores across the respective membership. The information pop–up will tell you it measures the degree to which you are active across multiple groups. The inference is that the more groups you are active in, the more your ‘diversity’ of experience will grow.  The Diversity Index is presented as a % but in reality that is not quite accurate as you can never be 100% diverse. In this article,…

Coffee and Collaboration – More in common that you’d think

By self-declared coffee snobs Cai Kjaer and Alister Webb  Cai: I got a really nice espresso machine for my last birthday. I love coffee. The machine came with a 50–page instruction manual, so combined with my enthusiasm I thought; “What can possibly go wrong?”. As I eagerly read the whole manual (you can forget the stuff about real men not reading manuals!) from front to back, I realised I was learning how the machine worked, but not how to make coffee.  Much like when we get new collaboration tools in the digital workplace – we get lots of instructions on how to use all the features but not so…