Listening to employees through Workplace and SWOOP

What do stingless bees have to do with a Workplace network? For Australian Catholic University (ACU), the stingless bees are an example of how its Workplace network has connected thousands of staff across the country and led to immediate business value. In November last year, an ACU employee in Brisbane, on Australia’s east coast, asked on Workplace if it was possible to have a stingless beehive on the campus, given Brisbane’s subtropical climate was perfect for the native bees and the species are vital to pollinate local crops, flowers and bushland. Within 24 hours, ACU’s Chief Operating Officer and Deputy Vice-Chancellor,…

Secrets of the world’s best Workplace networks revealed

At SWOOP we’ve recently conducted the world’s largest-ever analysis of Workplace by Facebook networks, examining 68 organisations worldwide who opted into SWOOP’s benchmarking. The analysis represents more than 630,000 users over a six-month period, a significant proportion of Workplace’s two million paid users, and more than 15 million online interactions, across a breadth of industry sectors and geographies. We spoke with the top eight performing organisations to learn their best practices and share their secrets to success. These best practices include: Early engagement from senior leaders and executives, ensuring front line staff feel connected with their leaders. A community manager…

NBN boss Bill Morrow shows true leadership in response to the #MeToo campaign

As stories of sexual abuse flooded social media in response to the #MeToo awareness campaign, NBN Co chief executive Bill Morrow’s thoughts went straight to his employees. Were there victims of sexual assault and harassment amongst his staff at NBN, Australia’s National Broadband Network? Did they need help? Could he help break the culture of silence around abuse? How could the leader of a large national corporation find out answers to such a sensitive topic and let staff know he is here to help? His answer was the most obvious – ask. Offer to help. Engage in conversation. Show true…

Workplace networks are growing and maturing – SWOOP benchmarking

SWOOP has conducted the world’s largest-ever analysis of Workplace by Facebook networks, examining 68 organisations worldwide who opted into SWOOP’s benchmarking. The analysis represents more than 630,000 users over a six-month period, a significant proportion of Workplace’s two million paid users, and more than 15 million online interactions, across a breadth of industry sectors and geographies. The SWOOP 2019 benchmarking report of Workplace networks found overall collaborative performance has improved across almost all of SWOOP’s 16 comparative measures compared with 2018 results, indicating Workplace networks have grown and matured over the past 12 months. In this first instalment of a…

What impact do leaders have on collaboration? Show me the numbers!

One of our most enduring observations from organisations successfully using Enterprise Social Networking (ESN) platforms is the important role the CEO and executive leaders have played in the network’s success. Our extensive case study library is replete with stories of CEOs revoking email in favour of the ESN for ‘all staff’ communications; reaching out to staff for feedback; and even providing personal responses to staff postings in open forums. Despite the overwhelming qualitative evidence available, we were recently asked whether we could quantify the ‘CEO & Executives Effect’. While aimed at addressing the cynics, there is a quite reasonable need to understand just how…

Engagement At Scale: What Senior Leaders Need To Do

It is more important than ever for senior leaders to build trust by establishing two-way conversations with their people – at scale. In this article, we’ll give simple, practical and evidence-based tips for achieving this spending just five minutes per day. We’ll also show you how to measure this at the individual level. Change is constant. Trust in senior leaders is critical for implementing change at speed, and trust comes only through building relationships. The challenge is that most of the existing channels senior leaders access to engage with their people are either not great at two-way engagement (e.g. email…