We won the top award with our research on Groups in ESNs

We’re proud, and a little humbled, to have won the Best Paper at the 29th Australasian Conference on Information Systems for our research into group types on Enterprise Social Networks. SWOOP Analytics, along with our research partners at The University of Sydney, won the top prize for our analysis into the different types of groups evident in organisations using Enterprise Social Networks (ESN). The research, led by Professor Kai Riemer from the University of Sydney Business School, SWOOP Chief Scientist Dr Laurence Lock Lee, SWOOP CEO Cai Kjaer and visiting scholar from Ulm University, Annika Haeffner, found there were four…

Saving time and taxpayers’ money with Workplace and SWOOP

At SWOOP we’re often asked about business outcomes. What are the benefits from using enterprise social networks and SWOOP? NSW Department of Primary Industries is saving money and time every day using Workplace to engage and collaborate while SWOOP is giving a clear view of where better connections are needed. Matthew McLellan, the Hatchery Manager at Narrandera Fisheries Centre, has eliminated at least 100 phone calls a season by using Workplace to communicate and he plans to soon completely remove email communication. Matthew McLellan and his colleagues work in some of the most remote areas of the world. They stock the…

Engaging online = High performance

Professor Nick Barter, Griffith University New research at Griffith has revealed a direct correlation between student activities on enterprise social networks (ESN) and their academic grades. The study examined the habits of online postgraduate students and how they engaged with Microsoft’s Yammer network to share ideas and collaborate with other students and academic staff. The online opportunity to ask the right question at the right time also emerged as a significant benefit for students. Professor Nick Barter, Academic Director of Griffith Online, looked at SWOOP Analytics data focusing on three Yammer groups and the activities of 222 students at Griffith…

Getting help to those most in need with Workplace and SWOOP

This sinking mosque was one of the few buildings still standing after a devastating earthquake and tsunami struck the coastal city of Palu, on the Indonesian island of Sulawesi, killing more than 1500 people. The Arkham Babu Rahman Mosque once dominated Talise Beach, Palu, with its dramatic walkway from the shore to mosque. After the tsunami, the mosque’s access from the shore was cut off, leaving it floating in Palu Bay. In the foreground is Dasci Fadihu, a long-time training officer and emergency response team member for global humanitarian aid organisation, Mercy Corps. Dasci is a seasoned emergency responder who…

KFC’s Recipe for Success

When KFC’s employees called for a voice, the company turned to Yammer to help connect and engage its staff. KFC employed SWOOP to understand what it is that engages teams. A “People First” culture, based on employee engagement and trust – these are KFC’s key ingredients for success. KFC Australia (KFC) is committed to being a brand loved by all – by every customer and their 35,000-plus employees, spread across 642 company and franchisee-owned restaurants. Its customer promise is irresistible taste and a memorable experience. Internally, KFC’s “people promise” is to be your best self, make a difference and have…

True leaders engage in conversation with their staff

As stories of sexual abuse flooded social media in response to the #MeToo awareness campaign, NBN Co chief executive Bill Morrow’s thoughts went straight to his employees.Were there victims of sexual assault and harassment amongst his staff at NBN, Australia’s National Broadband Network? Did they need help? Could he help break the culture of silence around abuse? How could the leader of a large national corporation find out answers to such a sensitive topic and let staff know he is here to help? His answer was the most obvious – ask. Offer to help. Engage in conversation. Show true leadership.…