The power of saying “thanks”

How does it make you feel when one of your colleagues publicly recognises your good work, or thanks you for helping them out? Chances are, it makes you feel pretty good. And when your boss reads how you’ve been contributing, and gives you a public pat on the back, it probably makes you feel pretty great. Then when your CEO reacts to your contribution and chimes in with thanks, well, surely you’re smiling by now. It’s this simple act of publicly thanking colleagues for their good work that kick-started a New South Wales state government department’s Yammer network in November…

Delivering the magic to those dedicated to providing help

For one of Australia’s most trusted brands and largest member organisation, The NRMA, the magic of SWOOP Analytics is the ability to immediately give people insight into their online behaviours at work. By logging into the SWOOP dashboard, employees can instantly see their SWOOP Persona, which characterises an employee’s interactions and behaviours in online social networks, like Yammer. SWOOP also shows you how you can tweak your behaviour to change your Persona and become a better collaborator at work. NRMA’s Digital Employee Experience Manager, Pete Johns, regularly uses SWOOP to show leaders and leadership teams how they’re tracking. Pete will…

Going the distance: Senior leaders engaging employees with Yammer

Blue Cross Blue Shield of North Carolina

It’s rare to find the Chief Financial Officer among the most influential people on a large company’s enterprise social network, engaging thousands of his employees in conversations. At Blue Cross Blue Shield of North Carolina (Blue Cross NC), the state’s largest health insurer, Chief Financial Officer (CFO) Mitch Perry is almost always among the top 10 most influential people on the company’s Yammer network, according to data from SWOOP Analytics. That means Mr Perry interacts with a staff of almost 5,000 on Yammer. He initiates conversations, asks questions, listens to his employees and responds to them. It’s resulted in the…

Connecting global food giant Mars with Yammer and analytics

Mars

Back in October 2015, food giant Mars launched social enterprise network Yammer across its global business with the goal of better connecting its 80,000-plus workforce. Mars’ culture is built on empowering employees with information and forming strong relationships, both within the business, and with customers, consumers and partners. It has more than 85,000 employees and boasts $35 billion in annual sales from six businesses: pet care, chocolate, Wrigley gum, food, drinks and Symbioscience with world famous brands including Milky Way, Snickers, Twix, Pedigree, Whiskas and Uncle Ben’s. It’s the sixth largest private company in the United States and those at…

Enterprise social networks promote employee engagement & enhance performance: Study

Enterprise Social Networks like Yammer and Workplace by Facebook promote employee engagement and enhance performance, especially if leadership is engaged, according to ground-breaking new research from Griffith University. Intensive research from Griffith University’s Business School and School of Applied Psychology found Enterprise Social Networks (ESN) and work-related social media increase employee engagement. There is also evidence ESNs, or social media for work-related purposes, is associated with higher self-reported employee engagement and work performance and productivity. The findings were announced at SWOOP Analytics’ annual customer event SWOOP Chat in Sydney. Researchers suggest work-related social media use promotes employee engagement and enhances…

Cross-generational collaboration at SWOOP Chat Sydney

What does a company of 30,000+ teenagers serving fast food have to do with a prestigious law firm, a government finance department and a catholic university? Despite the completely different roles of these organisations, they all use SWOOP Analytics to measure how their employees connect on their Enterprise Social Network (ESN), in this case Microsoft’s Yammer or Workplace by Facebook. KFC’s Internal Marketing Officer, Francesca Guidi, leading law firm Hall & Wilcox’s Technology Trainer, Jason Soo, NSW Department of Finance, Services and Innovation’s Senior Communications Advisor, Nick White, and Australian Catholic University’s Chief Operating Officer, Dr Stephen Weller, were among…