Listening to employees through Workplace and SWOOP

What do stingless bees have to do with a Workplace network? For Australian Catholic University (ACU), the stingless bees are an example of how its Workplace network has connected thousands of staff across the country and led to immediate business value. In November last year, an ACU employee in Brisbane, on Australia’s east coast, asked on Workplace if it was possible to have a stingless beehive on the campus, given Brisbane’s subtropical climate was perfect for the native bees and the species are vital to pollinate local crops, flowers and bushland. Within 24 hours, ACU’s Chief Operating Officer and Deputy Vice-Chancellor,…

Secrets of the world’s best Workplace networks revealed

At SWOOP we’ve recently conducted the world’s largest-ever analysis of Workplace by Facebook networks, examining 68 organisations worldwide who opted into SWOOP’s benchmarking. The analysis represents more than 630,000 users over a six-month period, a significant proportion of Workplace’s two million paid users, and more than 15 million online interactions, across a breadth of industry sectors and geographies. We spoke with the top eight performing organisations to learn their best practices and share their secrets to success. These best practices include: Early engagement from senior leaders and executives, ensuring front line staff feel connected with their leaders. A community manager…

Executive engagement – the key to a successful ESN network

Diageo

How to you become one of the world’s best Yammer networks? The answer is executive engagement. For global drinks company Diageo, the makers of Johnnie Walker, Bailey’s, Guinness, Smirnoff, J&B and many more spirit and beer brands, it’s all about leading by example. Diageo chief executive Ivan Menezes Chief executive Ivan Menezes gets it. He knows that to keep his employees, who are scattered across the globe, communicating, connecting and innovating, he needs to lead the charge. Menezes is the top influencer on Diageo’s Yammer network, according to data from SWOOP Analytics. That means that while he’s not the most…

How Workplace is influencing company culture at AMP NZ

AMP NZ

AMP New Zealand kicked off its Workplace network when the CEO sent an all company email saying this was his last email of the kind, it’s time to head to Workplace. Two years later, he remains the most influential person on the network, listening to his employees, asking them questions and cheering them on. Workplace has become a place where employees share their stories, recognise their colleagues and it’s influencing company culture. AMP New Zealand (AMP) is a leading financial services company specialising in retirement savings and wealth management. It is one of New Zealand’s largest KiwiSaver providers and serves…

Building a place of trust with Workplace and SWOOP

Customer Success Network

Customer Success Network created a Workplace community for customer success managers to ask questions and learn from each other. It employed the same principles required for a successful customer community to its own community and, with the help of SWOOP, ambassadors were identified to help build the culture of the community, which has become a place of trust. Customer Success Network (CSN) is a not-for-profit community for customer success managers (CSMs), mostly across Europe and the Middle East. The community is open to current and aspiring CSMs. CSN’s vision is that through the community, every customer success manager has someone to ask for help. Members run events across cities in Europe and…

How Australia’s largest tertiary educator keeps connected

TAFE

TAFE NSW is Australia’s largest tertiary education organisation, with more than 500,000 students, 20,000 staff and more than 130 campuses spread across the state of New South Wales. Despite the huge size of the institution, managing director Jon Black has direct access to all staff through Workplace by Facebook. TAFE NSW relies on SWOOP to pinpoint the “black holes of communication” and see exactly where help is needed.The man responsible for running Australia’s largest tertiary education organisation is regarded as a bit of a rock star by his 20,000 or so staff.TAFE NSW managing director Jon Black is busy building…