Laurence Lock Lee

Meet our ‘SWOOP for Microsoft Teams’ Personas

Ahead of the global launch of SWOOP Analytics’ newest product – SWOOP for Microsoft Teams –on July 1, 2019, we would like to introduce you to our SWOOP for Teams personas.  We know one of the biggest challenges for new adopters of Microsoft Teams is to rapidly show results. We also know from our extensive research on digital ‘teams’ that the average size of a digital team is almost 300 members, a group too big to be called a team. Therefore, many teams are teams in name only.   These team personas will immediately give you feedback on how your team is operating, at a quick glance. When you use these personas with SWOOP’s team social graph, you…

How Stable is your Digital Team?

We’ve taken a deep dive to analyse more than 1,300 digital teams and discovered some surprising results. While stability is easier to achieve in small teams, stability in larger teams could impact negatively on diversity and innovation, and sometimes lead to a toxic work environment.  Harvard University Team effectiveness guru Richard J. Hackman wrote that; “Real work teams in organizations have four features: a team task, clear boundaries, clearly specified authority to manage their own work processes, and membership stability over some reasonable period of time”.  At the time of writing this, digital teams were in their infancy; but few would argue these same…

What impact do leaders have on collaboration? Show me the numbers!

One of our most enduring observations from organisations successfully using Enterprise Social Networking (ESN) platforms is the important role the CEO and executive leaders have played in the network’s success. Our extensive case study library is replete with stories of CEOs revoking email in favour of the ESN for ‘all staff’ communications; reaching out to staff for feedback; and even providing personal responses to staff postings in open forums. Despite the overwhelming qualitative evidence available, we were recently asked whether we could quantify the ‘CEO & Executives Effect’. While aimed at addressing the cynics, there is a quite reasonable need to understand just how…

Engagement 3.0? SWOOP has you covered

We were intrigued and somewhat excited when we saw HR guru Josh Bergin’s take on the evolution of the Employee Engagement marketplace. Bergin is an internationally renowned  HR, People and Talent analyst, who recently provided his Top 5 Digital trends in HR. His take on the Employee Engagement market evolution is presented as:  As SWOOP is a ‘reality mining’ tool that draws its data from staff digital interactions, we have not really showed much interest in survey-based approaches to employee engagement. But when we saw Bergin’s graphic and predictions for Engagement 3.0, it looks like our worlds have now intersected.   SWOOP and…

Less is Not Always More with Enterprise Social

While Enterprise Social Networking sites have taken their lead from consumer-facing Social Media platforms, there are many situations where good practices in social media just do not map over to Enterprise Social. For consumer platforms the goal is to attract eyeballs to content for advertising purposes. For the Enterprise, the goal is to facilitate collaboration between staff. Social media analysts have conducted comprehensive studies for the optimal ‘post’ for maximising reactions. In this article we pick on just one such measure; the ‘optimal length of a post’.   What do the Social Media Analysts Suggest?   Twitter famously made its name by limiting…

How long does it take before SWOOP has an impact on your ESN?

This question was recently posed to us and we didn’t have a quick answer.  In this post we have taken the time to make a considered response to a question we expect all of those considering SWOOP would be interested in. SWOOP Democratises Analytics  SWOOP is an analytics product that uniquely provides its insights to all staff members. The default screen when opening SWOOP is a person’s personal view of their interactions. This data is secured to the individual. Other analytics (groups, topics, business units and enterprise views) are available to all. The intent behind our design is that behavioural change has to happen at…