You’ve just been told to Work from Home. You have Workplace. Are you home free?

Under the above scenario it’s clearly better to have Workplace from Facebook in place than not. But I suspect few of us would see all our anxieties from the COVID-19-enforced change to our working environments overcome that simply. Most of us have had the experience of working from home (WFH) occasionally, but what about when your whole team has to WFH?  When we published our latest Workplace benchmarking report, we did not envisage digital teams would be put to the test to the extent they are now. In the report we analysed the collaboration habits of more than 2,000 groups across 68 organisations to identify what “good” looks like for digital groups. While few of those groups would have been fully…

What needs to change when coronavirus sends your whole team Working From Home?

You just received the all-company announcement; everyone is to work from home (WFH) for the foreseeable future.   You may have previously worked from home on the odd occasion. You have the desk, the WiFi and the company collaboration software. You managed to get by, but you always wondered if you had missed out a little, compared with your colleagues who were working from the office.   This time it’s different. Everyone is WFH. Before we always expected the “in office” team members would ensure all team activities were appropriately co-ordinated. Now everyone has a little dose of FOMO (Fear Of Missing Out).  The COVID-19 pandemic has ensured there is no shortage of advice on how to successfully WFH. Largely, the advice targets individuals, and how they might best set…

Is organisational change needed to make Microsoft Teams a success?

It’s well accepted that any significant technology implementation must be accompanied by an organisational change program if it’s to succeed. The implementation of Microsoft Teams certainly qualifies as a significant technology implementation but how disruptive is it likely to be to your organisation? Will the promised productivity gains flow immediately, or will there be a period of pain and effort before you start to see benefits flow? Microsoft Teams implementations are not a one size fits all. Depending on your business context and ambitions, your approach will follow the typical risk/reward relationship. The higher the risk, the greater the emphasis…

Using the Ladder of Engagement to address climate change

Staff engagement around corporate messages is foundational, especially for the Internal Corporate Communications function. For the modern organisation there will regularly be more than a single message that staff are being asked to rally around. A new corporate strategy with an accompanying change in branding will trigger a campaign. But what about those corporate messages that persist from year to year? For example, virtually all corporate enterprises are required to report to their shareholders on their ‘Corporate Social Responsibility’ (CSR), which encompasses topics as broad as Climate Change, Gender Diversity/Inclusion, Corporate Philanthropy etc.   Many, if not all, of the reported initiatives require…

What if your Fitbit could tell you when you are burning out at work?

We are all being asked to collaborate more, and that’s a good thing, isn’t it? Well, apparently not if it leads to collaborative overload, according to Babson College Professor of Global Business Rob Cross. In his 2016 HBR article on Collaborative Overload, Cross and his co-authors found; “Up to a third of value-added collaborations come from only 3% to 5% of employees.”  In a follow-up article on Collaboration Without Burnout, he identifies that; “Much overload is driven by your desire to maintain a reputation as helpful”. In our own research, we find this is a common trait for those we identify as “Influencers” or key players in enterprise social…

The SWOOP Diversity Index: How is it Calculated?

You may have seen on your personal SWOOP dashboard something called the Diversity Index. You will also see it at the Groups, Team, Business Unit/segment and Enterprise levels where we average the diversity scores across the respective membership. The information pop–up will tell you it measures the degree to which you are active across multiple groups. The inference is that the more groups you are active in, the more your ‘diversity’ of experience will grow.  The Diversity Index is presented as a % but in reality that is not quite accurate as you can never be 100% diverse. In this article,…