Using the Ladder of Engagement to address climate change

Staff engagement around corporate messages is foundational, especially for the Internal Corporate Communications function. For the modern organisation there will regularly be more than a single message that staff are being asked to rally around. A new corporate strategy with an accompanying change in branding will trigger a campaign. But what about those corporate messages that persist from year to year? For example, virtually all corporate enterprises are required to report to their shareholders on their ‘Corporate Social Responsibility’ (CSR), which encompasses topics as broad as Climate Change, Gender Diversity/Inclusion, Corporate Philanthropy etc.   Many, if not all, of the reported initiatives require…

What if your Fitbit could tell you when you are burning out at work?

We are all being asked to collaborate more, and that’s a good thing, isn’t it? Well, apparently not if it leads to collaborative overload, according to Babson College Professor of Global Business Rob Cross. In his 2016 HBR article on Collaborative Overload, Cross and his co-authors found; “Up to a third of value-added collaborations come from only 3% to 5% of employees.”  In a follow-up article on Collaboration Without Burnout, he identifies that; “Much overload is driven by your desire to maintain a reputation as helpful”. In our own research, we find this is a common trait for those we identify as “Influencers” or key players in enterprise social…

The SWOOP Diversity Index: How is it Calculated?

You may have seen on your personal SWOOP dashboard something called the Diversity Index. You will also see it at the Groups, Team, Business Unit/segment and Enterprise levels where we average the diversity scores across the respective membership. The information pop–up will tell you it measures the degree to which you are active across multiple groups. The inference is that the more groups you are active in, the more your ‘diversity’ of experience will grow.  The Diversity Index is presented as a % but in reality that is not quite accurate as you can never be 100% diverse. In this article,…

It’s Official: SWOOP Metrics and Employee Engagement Surveys Results Align!

We always thought it would be the case, but emanating from our recent SWOOP Chat event in Sydney we now have evidence to show that what you see in SWOOP is reflected in what staff think and feel (Employee Engagement Survey) and subsequently in tangible business results (Academic research). Connecting SWOOP measures with Engagement Survey Results Pete Johns, the Digital Employee Experience Manager at roadside assistance organisation NRMA, reported on a controlled experiment. Pete surveyed a staff division for its employee engagement levels in July of 2018. He then created several Yammer groups, which he coached in community building with the help…

Accelerating Teams Adoption with SWOOP – Part 2

How SWOOP can help with Accelerating Adoption SWOOP is an online relationship-centred analytics tool, so it needs Teams operational data to feed its insights. However, as you have seen from Part 1 of this article, when used at the very earliest stages, it is possible for organisations and teams to recognise the danger points as well as the growth markers to help accelerate their adoption rates. In the chart below we have annotated the Microsoft-provided Teams Adoption guidance, with areas where SWOOP can turbo-charge the activity: Project Team and Stakeholders For those organisations that have enabled Teams, SWOOP can identify…

Accelerating Microsoft Teams Adoption with SWOOP

We have observed two different approaches to the adoption of Microsoft Teams; one is to just turn it on and let organic growth happen; the second is the more considered phased rollout, typically adopted for most large–scale enterprise–wide software implementations.   While we might scoff at the first approach as being somewhat reckless, for young organisations staffed by young digital networking natives, it can certainly work. However, for the most part we observe a honeymoon period where after the initial excitement has died, so do many of the teams that were quickly formed, then left lying dormant.   Forming, Storming, Norming and Performing   At SWOOP we…