Engagement At Scale: What Senior Leaders Need To Do

It is more important than ever for senior leaders to build trust by establishing two-way conversations with their people – at scale. In this article, we’ll give simple, practical and evidence-based tips for achieving this spending just five minutes per day. We’ll also show you how to measure this at the individual level. Change is constant. Trust in senior leaders is critical for implementing change at speed, and trust comes only through building relationships. The challenge is that most of the existing channels senior leaders access to engage with their people are either not great at two-way engagement (e.g. email…

How many groups should you join?

It’s a busy day, and you’re a busy person. Just how many groups can you realistically participate in on your enterprise social network? Pick a number and we’ll get back to that in a moment. Answering the question about active group participation is important from a community management perspective. It means you can start to set expectations for your colleagues, and for yourself. The number of groups on enterprise social networks tends to only grow over time, and even if you once in a while do a big clean up, the number of groups will then start to grow again.…

20 Questions That Could Change Your Company

One of the things we uncovered in our research into what generates conversation was that asking questions is particularly impactful (discussion threads are 250% longer), and I previously posted a summary of our findings; ‘The power of the ?‘. Since then we’ve launched the Curiosity Index in SWOOP and it helps every one – from individuals all the way to the whole enterprise – understand their own level of curiosity, ie how many questions you ask. It will also show the difference it has when you ask questions. As you can see from the screenshot below I am a little less…

Can Relationship Analytics Predict the World Cup Winner?

At the time of writing, the Soccer World Cup 2018 Semi-finals have been completed and we are days away from a France-Croatia final and an England-Belgium play-off for 3rd place. Despite a plethora of statistical information available on team past performance, there was only one data set that could be considered representative of how players in a team related to each other; and that is the passing distribution information: The passing distribution information records how players are connected and therefore related through the activity of passing the ball to each other. Sounds obvious, but every other statistic focusses on individual…

Nothing’s new – yet it’s all new: Reflections from SWOOP Chat ’18 (APAC)

Last week we held our inaugural SWOOP Chat ’18 in Sydney which brought together expert practitioners, researchers and thought leaders from across Australia to further nurture and build the community of people who are wanting to drive business performance, employee engagement, conversation and collaboration within our organisations. Naturally, measurement was a common thread throughout the day. Presenters included a range of SWOOP customers such as Bankwest, NBN, AMP and University of Western Sydney but also our research partners Sydney University and Griffith University. We had designed the day such that there was plenty of time for people to talk about…

The power of the ?

“In changing environments, the big prizes go to those who ask better questions and learn faster. In organizations, this comes down to leaders teaching and coaching others to think more strategically and ask deeper questions. If you think like everyone else, you are likely to be average. The best strategic thinkers, leaders and entrepreneurs distinguish themselves by how they frame decisions, the kinds of questions they ask and their mode of inquiry.”  This is how MIT Sloan summarises what leaders need to do in its article The Power of Asking Pivotal Questions. At SWOOP Analytics we examine interaction patterns between people on enterprise social networks Yammer by Microsoft and Workplace by Facebook. One of the…