A big bank shows how a social network drives business value

NAB

How do you prove an enterprise social network drives business value and ultimately boosts the company’s bottom line? National Australia Bank (NAB), one of the country’s “big four” banks, has learned the value of using an internal social network to connect staff, build relationships, share ideas, reduce clutter, innovate and to make money. The NAB boasts one of the world’s more mature enterprise social networks, having introduced Microsoft’s Yammer more than 10 years ago. It grew organically within the bank, starting in the IT department with a handful of employees. Before long, hundreds of NAB staff were using it, then…

Building community in a world hungry for social connection

URJ

The Union for Reform Judaism has been identified as a top three performer in SWOOP’s 2018 Global Benchmarking Report of Yammer networks. It’s a network focused on building community and connecting people. Some of the keys to URJ’s Yammer success include a community manager to facilitate the network and keep people engaged, with the help of SWOOP data, Working Out Loud and allowing the network time to grow and thrive. People are hungry for real life, face to face connection and interaction. That’s the strong belief of Erica Holman. When her rabbi suggested changing the time of Friday night Shabbat worship,…

Engagement At Scale: What Senior Leaders Need To Do

It is more important than ever for senior leaders to build trust by establishing two-way conversations with their people – at scale. In this article, we’ll give simple, practical and evidence-based tips for achieving this spending just five minutes per day. We’ll also show you how to measure this at the individual level. Change is constant. Trust in senior leaders is critical for implementing change at speed, and trust comes only through building relationships. The challenge is that most of the existing channels senior leaders access to engage with their people are either not great at two-way engagement (e.g. email…

How many groups should you join?

It’s a busy day, and you’re a busy person. Just how many groups can you realistically participate in on your enterprise social network? Pick a number and we’ll get back to that in a moment. Answering the question about active group participation is important from a community management perspective. It means you can start to set expectations for your colleagues, and for yourself. The number of groups on enterprise social networks tends to only grow over time, and even if you once in a while do a big clean up, the number of groups will then start to grow again.…

20 Questions That Could Change Your Company

One of the things we uncovered in our research into what generates conversation was that asking questions is particularly impactful (discussion threads are 250% longer), and I previously posted a summary of our findings; ‘The power of the ?‘. Since then we’ve launched the Curiosity Index in SWOOP and it helps every one – from individuals all the way to the whole enterprise – understand their own level of curiosity, ie how many questions you ask. It will also show the difference it has when you ask questions. As you can see from the screenshot below I am a little less…

Can Relationship Analytics Predict the World Cup Winner?

At the time of writing, the Soccer World Cup 2018 Semi-finals have been completed and we are days away from a France-Croatia final and an England-Belgium play-off for 3rd place. Despite a plethora of statistical information available on team past performance, there was only one data set that could be considered representative of how players in a team related to each other; and that is the passing distribution information: The passing distribution information records how players are connected and therefore related through the activity of passing the ball to each other. Sounds obvious, but every other statistic focusses on individual…