How Healthy is your Enterprise Social Network?

At the heart of any Enterprise Social Network (ESN) are the groups or communities formed within them. Understanding the health and productivity of these groups should therefore be front of mind. For ESNs we can look again to the more mature experiences with consumer and external customer communities for guidance. We have written previously about the need to take care when translating consumer network metrics to the Enterprise. But in the case of community health, we believe the mapping from external community to internal community can be fairly close. What can we learn from consumer and customer networks? Arguably the…

Bridging the Knowledge Sharing/Problem Solving Divide

Working across organisational boundaries One of the most frequently cited reasons we hear for implementing an enterprise social network platform is to “enable our organisation to better communicate and collaborate across organisational boundaries”. The real objective is to let information and knowledge flow more freely to solve challenge business problems. This is the point where the focus changes from generic SHARING to business focused (problem-) SOLVING: We’re previously introduced this maturity framework that incorporates the 4 stages of Simon Terry’s model, and in a recent discussion with Simon he shared with us with some constructive insights that he has drawn…

Why we Should Worry about Response Rates in Enterprise Social Systems

Why we Should Worry about Response Rates in Enterprise Social Systems  This post continues our series on key SWOOP indicators. We have %Response Rate as a key performance indicator for organisations embracing problem solving and innovation within their Enterprise Social Networking (ESN) platforms. Difficult problems require deep dialogue, discussion and debate to be effectively solved. A response to a posting is hopefully the beginning of a constructive discussion, hence an important indicator of the degree to which an organisation is predisposed to solving problems online. Our ESN benchmarking of close to 50 organisations has the average response rate at 72%,…

Influential People – SWOOP Style

  In this series of articles, we are profiling each of the SWOOP Analytics Widgets by referencing them to the Enterprise Social Maturity Framework, that we introduced previously. The SWOOP analytics widgets are designed to guide our end users through each stage of the maturity journey. The ‘Influential People’ widget is seen to be most valuable when you are looking to solve difficult problems and/or driving new innovations to positive outcomes:  Influential people, as the name suggests, are those people that are best positioned to influence others through their interactions. Platforms like LinkedIn and Twitter typically use the popularity of…

Enterprise Collaboration Maturity Frameworks

It’s popular for organisations adopting a new technology platform e.g. MS Office 365, or management practice e.g. agile working; to think of their progress in terms of maturity. Maturity frameworks have been a popular means for organisations to be able to assess their progress with a significant change initiative. When the change is related to an industry wide adoption theme, it may also be possible to compare levels of maturity between organisations. In this article we identify two maturity frameworks developed for use with Enterprise Social Networking (ESN) platforms and show how we have combined them to come up with…

Smart Collaboration = Smart Money

‘Smart Collaboration’ is the title of Harvard’s Heidi Gardner’s latest book. The book builds and expands on her well cited HBR article  “When Senior Managers Won’t Collaborate” , where she presents some compelling data demonstrating that collaboration does pay, big time. Her network representation comparing the networks of two lawyers, with Lawyer 2 responsible for generating much higher revenues from her larger and more diverse network, may seem quite logical. Additionally, she shows that greater peer-to-peer collaboration does indeed generate much higher revenue levels; the key measure of success for most advisory firms. But those whom have worked in Partner…