Can Relationship Analytics Predict the World Cup Winner?

At the time of writing, the Soccer World Cup 2018 Semi-finals have been completed and we are days away from a France-Croatia final and an England-Belgium play-off for 3rd place. Despite a plethora of statistical information available on team past performance, there was only one data set that could be considered representative of how players in a team related to each other; and that is the passing distribution information: The passing distribution information records how players are connected and therefore related through the activity of passing the ball to each other. Sounds obvious, but every other statistic focusses on individual…

Productivity = Effectiveness + Efficiency: Measuring Effectiveness with SWOOP

Today the technical and business press is filled with stories about the productivity gains available through a digitally disrupted workplace. ‘Bots’ have replaced ‘Apps’ as the ‘must have’ technology gadget. We like Bots because they promise to take away the drudgery of dealing with mindless bureaucratic work processes, freeing our time for tasks that can employ our full intellectual selves. But we always have to remember that productivity has two parts; Effectiveness and Efficiency, or as I like to frame them: ‘Doing the Right Thing’ and ‘Doing it Right’. And of course being extremely efficient doing the ‘wrong’ thing is just a waste!  By…

Your Workplace is Like a Box of Chocolates…

Borrowing from Forrest Gump’s often quoted “Life is like a box of chocolates. You never know what you’re gonna get” came to mind when I was reading a recent HBR article targeting support for those ‘onboarding’ into new organisations. Allan Church and Jay Conger suggest some key cultural signals in their article “When You Start a New Job, Pay Attention to these 5 Aspects of Company Culture” . The five aspects are: how people collaborate and build relationships; the style and mode of communication; the style and mode of how decisions are made; individual vs group biases and finally the culture for change. Different organisations send different cultural signals about “how things get done around here”,…

How Enterprise Social Systems Can Help Build Diversity/Inclusion

We have no formal affiliation with the MIT (Massachusetts Institute of Technology) yet we are regularly surprised by how often our research paths cross. Sometimes our applied research findings reinforce theories first posited by a MIT academic. At other times we have achieved parallel findings; our insights drawn from our own social networking data analyses and MIT’s experimental discoveries. The first time we crossed paths was when we found a client’s email traffic travelled between senders and recipients located, on average, only six metres apart. We were somewhat surprised and excited that our finding was predicted by renowned MIT Professor…

The power of the ?

“In changing environments, the big prizes go to those who ask better questions and learn faster. In organizations, this comes down to leaders teaching and coaching others to think more strategically and ask deeper questions. If you think like everyone else, you are likely to be average. The best strategic thinkers, leaders and entrepreneurs distinguish themselves by how they frame decisions, the kinds of questions they ask and their mode of inquiry.”  This is how MIT Sloan summarises what leaders need to do in its article The Power of Asking Pivotal Questions. At SWOOP Analytics we examine interaction patterns between people on enterprise social networks Yammer by Microsoft and Workplace by Facebook. One of the…

From Friends to Work Colleagues to Friends at Work: The Great Facebook Circle of Life

Studies by Gallup have found that those who have a ‘best friend’ at work are seven times as likely to be engaged in their jobs, are better at engaging customers, produce higher quality work, have higher well-being and are less likely to get injured on the job. Therefore, it’s not surprising that organisations are advised to create environments whereby friendships at work can be made. Those fortunate enough to work for companies like Facebook (2018 Workplace of the year) or Google have no doubt appreciated the physical workplaces provided for them. Their physical workplaces encourage a balance of work and play, within which workplace friendships can…