Your Workplace is Like a Box of Chocolates…

Borrowing from Forrest Gump’s often quoted “Life is like a box of chocolates. You never know what you’re gonna get” came to mind when I was reading a recent HBR article targeting support for those ‘onboarding’ into new organisations. Allan Church and Jay Conger suggest some key cultural signals in their article “When You Start a New Job, Pay Attention to these 5 Aspects of Company Culture” . The five aspects are: how people collaborate and build relationships; the style and mode of communication; the style and mode of how decisions are made; individual vs group biases and finally the culture for change. Different organisations send different cultural signals about “how things get done around here”,…

How Enterprise Social Systems Can Help Build Diversity/Inclusion

We have no formal affiliation with the MIT (Massachusetts Institute of Technology) yet we are regularly surprised by how often our research paths cross. Sometimes our applied research findings reinforce theories first posited by a MIT academic. At other times we have achieved parallel findings; our insights drawn from our own social networking data analyses and MIT’s experimental discoveries. The first time we crossed paths was when we found a client’s email traffic travelled between senders and recipients located, on average, only six metres apart. We were somewhat surprised and excited that our finding was predicted by renowned MIT Professor…

The power of the ?

“In changing environments, the big prizes go to those who ask better questions and learn faster. In organizations, this comes down to leaders teaching and coaching others to think more strategically and ask deeper questions. If you think like everyone else, you are likely to be average. The best strategic thinkers, leaders and entrepreneurs distinguish themselves by how they frame decisions, the kinds of questions they ask and their mode of inquiry.”  This is how MIT Sloan summarises what leaders need to do in its article The Power of Asking Pivotal Questions. At SWOOP Analytics we examine interaction patterns between people on enterprise social networks Yammer by Microsoft and Workplace by Facebook. One of the…

From Friends to Work Colleagues to Friends at Work: The Great Facebook Circle of Life

Studies by Gallup have found that those who have a ‘best friend’ at work are seven times as likely to be engaged in their jobs, are better at engaging customers, produce higher quality work, have higher well-being and are less likely to get injured on the job. Therefore, it’s not surprising that organisations are advised to create environments whereby friendships at work can be made. Those fortunate enough to work for companies like Facebook (2018 Workplace of the year) or Google have no doubt appreciated the physical workplaces provided for them. Their physical workplaces encourage a balance of work and play, within which workplace friendships can…

Work Out Loud Circles – Do they Bridge the Gap?

In celebration of Work Out Loud (WOL) week, we want to highlight the role WOL circles can play as a bridge between our world of exploration, discovery and innovation, and the one that occupies most of our time; the day to day tasks. In networking parlance, we use the terms ‘closed strong tie’ networks to represent our day to day collaborators, where interactions are frequent; and ‘open weak tie’ networks, where interactions are less frequent, but usually more considered. Open and closed networks are often positioned as a trade-off. In academic circles, the tensions between ‘explore’ and ‘exploit’ have also…

Will Customers Buy Into Your Seller Persona?

You’ve analyzed your prospective market, built buyer personas for your perfect customer, and crafted your website and Facebook pages with all the social media bells and whistles to ensure that the right people are coming to view your content, products and services. You also have social media monitoring tools in place to track your customers’ journey to you. Did they enjoy the experience? Is it simply enough that they stayed the journey? How can you be sure? Tara Hunt, founder of Truly Social, offers insight into the customer experience on her Twitter feed: “When your interactions with a customer are…