The Power of a Question, Asked Online

The power of a question to spark imagination, challenge bias or entrenched thinking, or simply to help solve a problem has been long recognised. Life coach Tony Robbins talks about the ability to ask empowering questions as “a critical skill that will ultimately shape the meanings you create, and therefore the quality of your life”. Harvard Professor Clayton Christensen, author of best seller “The Innovator’s Dilemma”, bemoans the fact that business schools train managers to provide answers, rather than asking good questions. Yet, we have seen the power of employee engagement a CEO can gain by simply demonstrating vulnerability by asking staff for help. At SWOOP we have been able to capture that…

Open vs Closed Groups on Workplace by Facebook: What a Dilemma! 

As we started introducing SWOOP to Workplace by Facebook clients, the big difference we noticed between Workplace customers and customers using other Enterprise Social Networking (ESN) platforms was the proportion of “Open” to “Closed” groups. Our 2017 benchmarking report of 57 organisations worldwide identified an average 74% open groups, with four organisations being 100% open.  We have always pushed to keep the number of open groups as high as possible, while acknowledging there are always good reasons to have some groups closed. Isn’t that why organisations are adopting an ESN in the first place, to enhance transparency and open sharing?  …