Connection In Isolation

Down in Invercargill, the southernmost city in New Zealand and one of the most isolated in the world, there are three employees running a busy car rental branch. Rarely do they work together as a team. Mostly it’s a passing update and a quick “hello” during a shift changeover. Yet, these three workers are some of the best-connected employees in their multi-national company of thousands. Each day, the team at Thrifty Car Rental in Invercargill stay connected with what’s happening at every other Thrifty branch across NZ through their Enterprise Social Network (ESN). If there’s a new Thrifty employee up…

Why Workplace is Changing the Way Retail is Conducted

The world’s largest private employer, Walmart, has signed up with Workplace by Facebook. It means 2.3 million employees are now able to connect and collaborate across the entire organization. Why did the king of retail align itself with Workplace, Facebook’s relatively new venture into enterprise social networking? Because the retail industry is being disrupted and its only defense is to disrupt itself. Traditionally, retail has been one of the major employers globally. It’s now one of the most affected by digital disruptions, including online shopping and virtual supply chains. The pressure for the retail sector to innovate and change has…

How a three-year-old Sydney analytics startup SWOOP landed an “amazing” partnership with Facebook

A write up of our recently announced Analytics Partnership with Workplace by Facebook. Published originally  on Smart Company  A Sydney-based analytics startup that has been operating for just three years has landed an “amazing” partnership with social media giant Facebook through its Workplace platform. Dr Laurence Lock Lee and Cai Kjaer founded SWOOP Analytics in 2014 after working in the analytics and consulting space for more than 30 years. The two joined forces to create SWOOP as an analytics solution for businesses wanting to drive employee engagement, and landed a partnership with Microsoft soon after launch. “There’s a lot of…

Facilitating Organizational Change with SWOOP

Just take a moment and think about the last 2 or 3 major organizational change programs that you have been party to (or a victim of). Invariably the change will have something to do with wanting to change the way people work and interact with each other in your organization. Perhaps it was triggered by a significant structural change, a merger, or acquisition. Perhaps it was around  a major technology refresh. Or perhaps even a significant change in company strategy, triggered by a disruptive change in the marketplace. Whatever the reason, invariably you will be asked to adapt your behavior…

Data-Driven Collaboration Part 3: Sustaining Performance through Continuous Value Delivery

In Part 1 of our series on Data-Driven Collaboration, “How Rich Data Can Improve Your Communication,” we identified how to plan for collaboration by ensuring that goals were established and aligned with our organizational strategy. We then moved on to Part 2, “Recognizing Personas and Behaviors to Improve Engagement,” to explain how you can build engagement by managing behaviors. In this, the final post in our series, co-authored by Swoop Analytics and Carpool Agency, we will identify how to sustain the momentum to ensure that value is continuously delivered as a matter of course. Previously, we identified the importance of…

Yammer Benchmarking Insights #3 – Collaboration at the Personal Level

 In this episode we drill down to the most detailed level. That’s you, the individual collaborator. At SWOOP we have designed behavioural personas to characterise individual collaboration patterns based on your pattern of activity.For example, if you are a Catalyst, you are good at getting responses to your posts. Catalysts are important for energizing a community and driving the engagement of others. If you are a Responder, you are good at responding to other people’s posts. Responders are important for sustaining a community and extending the discussions. An Engager is able to balance their Catalyst and Responder behaviour and is…