How Enterprise Social Systems Can Help Build Diversity/Inclusion

We have no formal affiliation with the MIT (Massachusetts Institute of Technology) yet we are regularly surprised by how often our research paths cross. Sometimes our applied research findings reinforce theories first posited by a MIT academic. At other times we have achieved parallel findings; our insights drawn from our own social networking data analyses and MIT’s experimental discoveries. The first time we crossed paths was when we found a client’s email traffic travelled between senders and recipients located, on average, only six metres apart. We were somewhat surprised and excited that our finding was predicted by renowned MIT Professor

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The power of the ?

“In changing environments, the big prizes go to those who ask better questions and learn faster. In organizations, this comes down to leaders teaching and coaching others to think more strategically and ask deeper questions. If you think like everyone else, you are likely to be average. The best strategic thinkers, leaders and entrepreneurs distinguish themselves by how they frame decisions, the kinds of questions they ask and their mode of inquiry.”  This is how MIT Sloan summarises what leaders need to do in its article The Power of Asking Pivotal Questions. At SWOOP Analytics we examine interaction patterns between people on enterprise social networks Yammer by Microsoft and Workplace by Facebook. One of the

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From Friends to Work Colleagues to Friends at Work: The Great Facebook Circle of Life

Studies by Gallup have found that those who have a ‘best friend’ at work are seven times as likely to be engaged in their jobs, are better at engaging customers, produce higher quality work, have higher well-being and are less likely to get injured on the job. Therefore, it’s not surprising that organisations are advised to create environments whereby friendships at work can be made. Those fortunate enough to work for companies like Facebook (2018 Workplace of the year) or Google have no doubt appreciated the physical workplaces provided for them. Their physical workplaces encourage a balance of work and play, within which workplace friendships can

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How would the iPhone innovation have happened if O365 Digital Workplace was in place?

It is now more than a decade since the iPhone was launched in January 2007. Back then, much of the technology supporting enterprise social networking and the modern digital workplace was in its infancy. Much of the benefit claimed for the modern digital workplace is from the speed of innovation i.e. new ideas to value capture, that digital workplaces can facilitate. The iPhone launch of the smartphone phenomena is arguably the greatest innovation of our time and indeed a driver for today’s digital workplaces. It therefore seems appropriate that we take a deep dive into the inside story on how

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When Artificial Intelligence Sentiment Analysis Meets Yammer

Microsoft is undoubtedly the leader in office productivity software, with generations having now grown up using its Office products suite. Less heralded in the productivity space, however, are the artificial intelligence (AI) capabilities Microsoft has developed over a similar time frame. Much of the AI found in the Office suite is hidden or embedded in functions like the spelling and grammar checker in MS Word. Other AI applications are more explicit, such as Cortana, which can, among other things, remind us of commitments we may have made but overlooked. Microsoft is making much of this AI capability available to development partners with

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Would a BYO (Digital Tools) Approach Work for Your Company?

Do you want to liven things up at your office? Start a conversation about which digital workplace tools your organization should standardize on. There’s a plethora of collaboration tools and technologies to choose from, and picking just one is an overwhelming task. The “bring your own device” (BYOD) movement may offer a solution to the problem. As recently as a decade ago, the idea of bringing your own device to work was unthinkable. Today it’s commonplace for people to use personal devices on the job — especially mobile phones. So, using the same logic as BYOD, why not allow people

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